System Check Fails when running Kinstall with Firewall Configuration Issue
Problem: When running the kaseya installer(Kinstall)l Firewall system check fails and fix it option does not fix this issue. Cause: Kaseya performs a System Check of firewall settings on the system hosting your Kaseya Server.It will check for port 80,443,5721 inbound/outbound on the windows firewall, if these are not…
Modules Missing From The VSA
Problem Installed Modules missing from the VSA menu.Resolution * To fix the modules missing from the VSA after an upgrade/reinstall/reboot. * Connect to the KServer * Go to the System Tab > License Manager * Make sure the code matches the License server then click update code and re-enter the key. * If you can’t get to the…
SQL database size growing and SQL backups not working.
SQL database size growing and SQL backups not working. Symptom The database is rapidly increasing in size per day. After some investigations, you’ve discovered that the event logs aren’t being purged out of the database and in some cases, the backup logs show this error. Kaseya archive log error "Incorrect syntax near…
You are prompted for a password when performing certain actions in the KAV GUI on the client machine
PROBLEM When trying to perform certain actions in the GUI of KAV on the client machine, you are prompted to enter a password. These operations may include uninstalling the client, deleting files or changing the settings CAUSE This is by design. As a security feature to stop malware or users from modifying the settings or…
How can I make a custom installer to automatically apply default settings?
QUESTION How can I make a custom installer to automatically apply default settings? ANSWER Before reading this article - take a minute to read this - https://kaseya.zendesk.com/entries/105874656-What-is-a-Template-Agent-and-why-would-I-use-one- This article explains how to create a template package and may be useful.…
What is a Template Agent and why would I use one?
QUESTION What is a Template Agent and why would I use one? ANSWER A Kaseya agent is installed on a machine using the agent installer, typically called KcsSetup.exe (on Windows). When this setup runs, it just uses a set of default settings - the agent will typically check in to the "unnamed.root" group and will have a…
What is a Policy Override and how does it work?
QUESTION What is a Policy Override and how does it work? ANSWER Kaseya has a concept of Policies. These are a set of configuration values that you can apply to Organisations, Groups or machines. The benefits of using policies are numerous (and outside the scope of this article), but in brief, they allow you to make a…
Can I install Kaseya VSA / KNM when SQL is running on a non-standard port
QUESTION Can I install Kaseya VSA / KNM when SQL is running on a non-standard port, such as 2433 (instead of the default 1433) ANSWER This configuration is not supported. The installer will try to connect to SQL on port 1433. If SQL is not found, you will receive an error and will be unable to proceed.
Can I install add-on modules through policies?
QUESTION Can installs of KAV, BUDR, KES and other add-ons be scheduled through policies? ANSWER This is not possible. The issue here is that before KAV, KES or BUDR can be installed, various things have to have happened, for example the Baseline Audit If you were to put the add-on installs in the policy, it would run as…
Can I install PowerShell 4 on the Kaseya server?
QUESTION Can I install PowerShell 4.0 on the Kaseya VSA server? ANSWER Yes. Kaseya does not require Powershell nor will the version affect the operation of Kaseya. Applies To Kaseya VSA - All Versions