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Offline alerts for agents
PROBLEM You have uninstalled an agent from the endpoint, but you are still receiving offline alerts from kaseya. CAUSE The important thing to note here is that the Kaseya server itself sends these messages based on the "last check-in time in the database for that agent. If the kaseya server sees that the time between the…
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SQL shows "suspect" next to the database name
Problem: You receive a error message in Kaseya relating to "Unable to access database" _and_ upon checking the database status in SQL Management Studio, you see that one or more databases shows "Suspect" next to their name. Cause: This is not a Kaseya problem per se. Kaseya requires the SQL database server and the…
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Windows Server 2008 Firewall
Problem: If the Windows Firewall is disabled via an RDP or remote session on a Windows 2008 (and possibly later versions) server, it will disable the network connection. Cause: The issue is a design implementation by Microsoft, brought about as a result of security concerns. Resolution: The firewall needs to be disabled…
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SSL Certificate Errors - R7 through R9.3
Please note that this article only applies to version R7, R8, R9, R9.1, R9.2 and R9.3 Problem: The customer is getting SSL certificate errors when trying to reach Kaseya VSA server URL and the instructions contained in the Using An Existing SSL Certificate article isn't resolving the issue. Cause: The values entered…
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Obtaining your SQL SA Password
ISSUE I do not know my SA password to log into SQL Management Studio TROUBLESHOOTING 1) If you installed SQL via the Kaseya installer, you can obtain your SA password by navigating to the following directory on your Kaseya Server: C:\Users\Administrator\AppData\Roaming\KInstall\Installers\SqlConfig.in 2) If you installed…
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Unknown SA password
Question: The sa password for our Kaseya server is currently unknown. We can login to SSMS with Windows Authentication mode, so we can update credentials as needed. What would be the impact of changing the sa password within SSMS? Answer: Kaseya does not use the sa password during normal operations, so changing this will…
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Auto Deploy uses wrong agent icon
Issue: When using auto-deployment to push agents out to discovered machines on a network, the custom agent icons are not deployed at the time of the agent install Cause: The agent installer KcsSetup.exe contains the custom agent icons. These are contained in the agent install package and are installed on the machine when…
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Cannot remove Master role
Question: I go to system -> user security -> Users-> Roles and try to remove the role from a user, but i only get an button telling me to "Cancel". The user in question is member of the Master Role/Scope How can I remove this Role/Scope from the user? Answer: All users on the system must have at least one role and scope…
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Create a Self-Signed SSL Certificate
Organizations who can’t install a SSL Certificate issued by a Trusted Certificate Authority will typically use a self-signed SSL Certificate. This is common for test systems or where systems are only internally addressable and do not have a public domain name which a Trusted Certificate Authority can verify. Self-signed…
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Purchasing an SSL Certificate
QUESTION How do I purchase an SSL Certificate ANSWER If you don’t currently have an SSL certificate the best option is to purchase one Trusted Certificate Authority (i.e. Verisign, Thawte, DigiCert, etc…). Trusted Certificate Authorities are organizations that can issue SSL Certificates that are automatically trusted by…