Using An Existing SSL Certificate - R7 through R9.3
Please note that this article only applies to version R7, R8, R9, R9.1, R9.2 and R9.3 Note: If you've upgraded to 9.4, please refer to this article: Using An Existing SSL Certificate - R9.4 And Up. Kaseya uses an SSL certificate to provide administrators and client computers with a secure (HTTPS) connection to the…
Patch Release Process & VSA Patch Installation instructions
Installing Patch Releases - On-Premise * Rerun Kaseya Server Setup. On the system hosting your Kaseya Server, click Start > All Programs > Kaseya > Kinstall. * Accept the License Agreement, and proceed through the System Check (fixing issues as needed). * Choose “Install add-ons only. Do not upgrade VSA.” and click Next: *…
During Installation, the sa password is not accepted. How do I finish the installation?
QUESTION During Installation, the sa password is not accepted. How do I finish the installation? ANSWER SQL was installed with "Windows Authentication Only" 1. In the SQL Management Console, change to the security model that will accept both SQL and Windows authentication. 2. In addition, if the SQL server was originally…
Migrate the Kaseya VSA Front end files + SQL ksubscribers db backend to a new machine
QUESTION How do I move my current Kaseya Front End VSA files + SQL ksubscribers database installation to a new machine? ANSWER See the "Updating the Kaseya Server while Moving to New Hardware" section in http://help.kaseya.com/WebHelp/en/KServer-Install-Guide.asp
What ports does Kaseya use?
QUESTION What ports does Kaseya use? ANSWER The VSA by default uses ports 443 and 5721. Port 443 is used for the Web Interface. Port 5721 is used for Agent Check-in. The Agent Check-in port can be set during the install, or afterwards on the System tab -> Configure page. Normally there is no need to change this value, but…