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How do I import my Ninite Pro license into Kaseya?
Question: How do I import my Ninite Pro license into Kaseya? Answer: If you have purchased a Ninite Pro license directly from Ninite, please do the following to upload this license into Kaseya: * Download the NinitePro.exe file provided by Ninite * Rename the file to NinitePro.txt * In the VSA, navigate to: Software…
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Software Deployment URL & Port Requirements
Question: What is required for Software deployment to work? Answer: The following sites must be accessible on the specified ports. -Kserver has access to deploy01.kaseya.com on port 443 -Agents should have access to -http://cloudfront.net/ -ninite.com on port 443 -ocsp.digicert.com on port 80 -crl3.digicert.com on port 80…
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KSDU - Ignored Software
PROBLEM: I accidentally ignored a program and I want to bring it back. However, I cannot see where this is. CAUSE: Once you ignore a program, you can bring it back by going to the 'Ignore' Cabinet and bringing it back. SOLUTION: By default the Ignore Cabinet is not immediately visible to users. To display the ignore…
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Best practices: When should I use VSA Write File and VSA URL?
Question What is the difference between VSA Write File and VSA URL? Answer VSA Write file and VSA URL are two unique settings only available with Kaseya Software Deployment. These two features dictate how Agents using Software Deployment, obtain the program install files. With VSA Write File enabled, users are getting the…
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Latest Version of Programs are not Installing.
Problem: I have a profile that I configured to push out Adobe Reader 11. Currently the version in the profile shows Reader 11.0.9 but I see that Reader 11.0.10 is available. How can I push the latest version out to the endpoints? Solution: To ensure that you are always deploying the latest version of any program, make sure…
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Why do some programs regularly fail to install?
PROBLEM I am trying to install Java and Flash onto some machines but they aren't successful every time. They fail the first time but when I try to push it out again manually at a later time, they install successfully. Why is that? CAUSE The problem lies with the programs themselves. Programs like Java and Flash require…
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Software Deployment scans complete but no results showing up
PROBLEM: When I run a scan against a machine, no results show up. The procedure didn't fail and the agent has credentials applied. Why are no results showing up? CAUSE: Agent > Set Credentials user does not have Administrative rights SOLUTION: You can often times find the exact reason why the scan failed by going to the…
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Clients with no internet access are failing Software Deployment scans
PROBLEM: I have one client that has a locked down environment and their machines have no internet access. Because of this, scans are failing on their endpoints. How can I work around this? SOLUTION: A solution to this is to use the 'Offline Scanner'. Agents without internet access can be optionally configured to use an…
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KSDU: Master Catalog is Empty
Problem: Master Catalog does not have anything Cause: Most likely ninte feature is disabled in our license manager Resolution: If you are on premise customer please contact your account manager to check if Ninite feature is enabled in our license manager If you are a saas cloud based customer please contact your account…
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KSDU Profiles can be seen by all users regardless of scope
PROBLEM You have created a scope to limit a user's ability to see certain functions, in this case to limit the user to only see the KSDU (Software Deployment) module. The user is indeed limited to see Software Deployment only, however, the user is able to see all the profiles. CAUSE This is by design. In order to manage…