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Why do KSDU scans fail
QUESTION When I run a Latest or Baseline Scan on a agent, why does my scan fail with the message "Error Scanning"? ANSWER Generally there are a wide variety of reasons why a KSDU scan fails. Here are some steps to help you narrow down the issue. 1). One common issue is that the agent lacks Administrative rights. Check the…
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Software Deployment and Update Licensing information/issues
Problem Negative license count in KSDU > Licensing page Cause Normally this issue occurs when profiles assigned to the machines are more than available licenses. When using Policy Management to assign KSDU profiles and scheduling scans, make sure you have enough licenses to assign those profiles. If the Policy applies KSDU…
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KSDU-Master Catalog does not have the latest version of software available with ninite
Problem: Master Catalog in ksdu>catalog does not have the latest version of a software that you know is already available with ninite Cause: Your kaseya server will automatically check with our ksdu servers to update the catalog as per your maintenance schedule. The maintenance schedule runs every hour and cannot be…
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Failed KSDU Scans
Question When reviewing Status > By Machine page and after running a KSDU scan, the Machine Version column is not updating or blank. Also KSDU is reporting successfully deployments of the software; however, the module lists the machines as being out of date even though they are not. ANSWER The KSDU Latest Scan or Baseline…