-
Windows 10 Feature Updates via Software Management (Microsoft Enablement Package Patch)
Question How can I deploy Windows 10 Feature Updates through Software Management? Resolution Software Management allows the ability to deploy Microsoft Enablement Package updates for Windows 10 as long as the endpoint meets the required pre-requisites. How to deploy these Feature updates through Software Management: This…
-
Error on Endpoint: permission denied - Due to Anti-Virus
PROBLEM Receiving an Error on Endpoint: permission denied when running a scan or during deployment. CAUSE Antivirus or Firewall might be blocking SM from running. RESOLUTION Check if they have an Antivirus or Firewall that might be blocking SM from running. If they are then they must have all recommended exclusions added…
-
SM 1.0 - Check Which Updates (OS and Third Party) Are Available in Software Management
QUESTION Our customers frequently ask: * When is XXXX KB going to be available since it was already released by Microsoft? * Which updates are available for macOS? RESOLUTION * By clicking the link below, it will take to the XML list for all updates released by OS as you can see in the attachment below. * This is divided…
-
Symbolic Link - Moving the Endpoint Downloads Folder to Another Drive
Problem: This folder can grow exponentially which can cause the KServer to go down as it consumes all available space. Question: What is the best way or method for moving the "EndpointDownloads" folder to another drive or network share? Answer: Follow these steps in the order below, please note that copying the files MUST…
-
Failed Installation for FileZilla in Software Management.
Problem: Some Customers have noticed some where updates for FileZilla kept failing to install as you can see below. Cause: This normally happens when the FileZilla process is still running - preventing a force close causing the installation to crash: Workaround: In order to successfully update the application we need to…
-
Software Management Deployment Error: "Failed to install after two attempts".
Problem: During the deployment of patches in "Software Management", it throws an error: Failed to install after two attempts. Resolution: Follow below steps to resolve the error: 1. Force update the agent and check if the scheduled updates go through - this can be done via "Agent > Manage Agents > Manage button > Update…
-
Rejected Patches Still Show as Vulnerabilities.
Question: When a patch is rejected, why does it still show under Software Management > Vulnerabilities? Answer: When the agent is scanned for patches, it reports the rejected patch as missing. Per design, the patch shows under the Vulnerabilities page. However, since the policy is rejecting the patch, it will not be…
-
How to Collect Level 4 Logging for Software Management
Problem While working with our partner for Software Management, they may request to collect Level 4 Logging for this module in order to further investigate a particular problem - by default our logs are set to Level 2. Resolution A manual scan can be run at level 4 logging without changing the default SM module…
-
Software Management Requirements
Question: Can I get a list of what is required for the "Software Management" module in Kaseya? Answer: Here's a list of what the SM module requires: * The "Software Management" R9.5 module requires VSA R9.5. * The agent version must be 9.4.0.12 or later. * Applies to Windows and Apple supported agents, with the exception…
-
How does Software Management know if an Agent is connected to Patch Management?
Question: What check does "Software Management" do to know if it is connected to "Patch Management"? Answer: * Checks if the agent is attached to any policies (this could be by group or org as well as the specific agent) that use: * Patch Settings * Patch File Source * Patch Procedure Schedule * Patch Reboot Action * Patch…