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Kaseya Software Management - Gathering Logs
Question When using Software Management to patch agents, perhaps a patch wasn’t able to install after trying twice. How can we get the TaskRunner/Endpoint logs for that Agent? Resolution * Login to the VSA * Navigate to "Agent > Agents > Agent Logs" * Click on the machine that is having the issue * On the "Diagnostic Logs…
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Machines are not visible to assign a profile via 'Software Management > Profiles > Alerting'.
Issue: Machines are not visible when trying to assign an alerting profile under Software Management > Profiles > Alerting > Edit > Endpoints > Add. How can I fix this? Resolution: Machines can only be listed to be added under alerting if they have an active status in them: Note: If the machine has a Software Management…
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Could not assign profile because it is currently using Patch Management.
PROBLEM When assigning a profile to a new machine in Software management you receive an error : Could not assign profile because it is currently using Patch Management. CAUSE The referenced machines are not disabled from Patch management. RESOLUTION Disconnect from Patch management. If this step gives you the below error,…
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Patch Detection issue for Security-only Quality Update and Security Monthly Quality Rollup
Problem If a "Security Monthly Quality Rollup" patch has been installed, Software Management incorrectly displays older "Security Only Quality Update" patches as vulnerabilities. Cause This is a known issue with our partner's detection engine, which provides scan data to Kaseya Software Management. Further details can be…