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Planned VSA Infrastructure Update - May 6th, 2023
Kaseya is planning an infrastructure update on Saturday May 6th, 2023, from 9am-9pm GMT Summer Time (4am-4pm Eastern Daylight Time). This will not affect access to your VSA instance, but some of our back-end systems will be temporarily offline during the maintenance window, and their public IP addresses will change. This…
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IT Complete Single Sign-On Integration
VSA servers with release 9.5.11b (build 9.5.11.4396) or later have the option to integrate the VSA login process with IT Complete (Kaseya One) Single Sign-on, without requiring any VSA license update. Follow these steps to register the VSA at server/tenant or organization level with a Kaseya One company account, and then…
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How to see which SSL version and which cyphers are available
Problem: You wish to check which SSL versions and ciphers are available via Kaseya Edge Service. Due to many different configuration options available in the OS, IIS, and Kaseya Edge Service itself, and also any security devices, the only way to be sure which cyphers are being used is to query the server in real-time.…
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Managing Access to VSA Web Interface
Introduction Kaseya recommends blocking public access to the VSA management console. However, there are some web interface components that need to be made publicly available in order to support common use cases: - User Portal – a machine-specific web interface, authenticated via the Agent menu, allowing an end-user to…
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Change Color Scheme with New UI
PROBLEM The chosen color scheme does not seem to be updated after upgrading to 9.5.0.22. CAUSE Unfortunately, the color scheme will no longer be customizable in the new User Interface design from 9.5.0.22 and up WORKAROUND if you enable the classic User Interface in System>Server Management > Default Settings, you should…
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Duplicate Modules Appearing in VSA
PROBLEM Post logging into Kaseya VSA, there are duplicate modules on the left side of the user interface. The below screenshot illustrates this behavior. CAUSE Post VSA patch update we may encounter this or this can be environmental. RESOLUTION Please try below steps to address this: 1. On VSA application server > Launch…
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Security Incident Logs Collection
QUESTION Which logs should be submitted in response to a VSA Security Incident? RESOLUTION Depending on the incident type, the logs needed will vary. For a compromised account, like a malicious actor gaining access to a user's password we would need the below artifacts. It is always best to ensure 2FA is enabled on all…
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VSA 2FA Requirements
SaaS VSA Please be informed that as of January 11, 2020, Two-Factor Authentication (2FA) will be enforced on all VSA SaaS user logins. On-Prem VSA Please be informed that in the first VSA release following July 31, 2020, Two-Factor Authentication (2FA) will become mandatory on all VSA On-Premise user logins. This change…
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VSA Central Storage Threshold Exceeded
Problem: You get a system notification that the VSA Central Storage Threshold Exceeded. Depending on if you have an on-prem server or use our SaaS offering please see below. Solution: On-Prem Servers This is a setting that is configured under System / Server Management / Storage Configuration. SaaS Instance Please open a…
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Statement on Flash Player dependencies in Kaseya VSA
Update: We have released an updated version of our Agent Procedures and Service Desk procedures in 9.5.0.26. 9.5.0.26 Patch Release – 25 March 2020 Background Adobe will cease to support Flash Player in December 2020. Starting in July 2019, Google Chrome will disable Flash for all sites by default. VSA dependencies on…