-
After updating to new VSA UI, all the icons are missing/distorted
Question : How do I fix the distorted and missings icons from the new VSA UI? Answer : This will happen if IIS is most likely not configured with SVG as a content type. Follow the steps below to add SVG as content type. 1. On your application server, Open the IIS manager > Sites> Default Website > MIME types. 2. Open…
-
How do I get the new icons for TAP modules?
Question Icons for all my TAP modules show blank. Answer The new UI with 9.5.0.21 uses .svg files. For TAP modules, they have to be copied over on your Application server. You will find the modified icons attached in this article which can be placed in your application server to fix this. 1. From the below list, choose the…
-
SAAS ONLY: IT Glue integration with VSA fails.
Problem: The IT Glue set up with SAAS VSA fails with the following error: "Unable to save your settings because an error has occurred. Please try again". Resolution: * In IT Glue, under Kaseya Server Hostname, check if the URL has "-cdn". Clear the ".cdn" part. The server name should be yoursaastenant.kaseya.net. * CDN is…
-
Connectwise API Vulnerability
Please read this important information regarding a potential security vulnerability with the Connectwise-developed Plug-in for Kaseya VSA. In 2017 Connectwise announced a vulnerability in their Plugin that allows multiple operations to be performed on a Kaseya server without authentication. Upon discovery of this flaw,…
-
Failed to set the Kaseya settings for the Microsoft Internet Information Services in OnEnd()
PROBLEM: Kaseya upgrade/update fails with the below error Error: Failed to set the Kaseya settings for the Microsoft Internet Information Services in OnEnd() CAUSE: Most likely it is because the IIS on the server is corrupted or is not functioning properly. RESOLUTION: Follow the below steps to resolve the error: 1) Try…
-
License Manager in VSA shows 'Loading Data'
Issue: Licenses page stuck at Loading Data Cause: knmLicenseUsage table is missing on the Database. Hence page is loaded and will be stuck in loading Data Resolution: Create a table by using below query: USE [ksubscribers]<br>SET ANSI_NULLS ON<br>SET QUOTED_IDENTIFIER ON<br>CREATE TABLE [Inventory].[knmLicenseUsage](<br>…
-
ITGlue Icon Missing from the System Module.
Problem: Under System > Customize, there is no option to enable IT Glue integration: Resolution: The culprit here might be that the FuncList table in the DB did not get updated as expected. To fix this, run the attached SQL queries: * Run the UpdateFuncList.sql * Then run UpdateRoleTypeFuncList.sql - these scripts are part…
-
Creating Limited User Roles/Scopes for VSA Users on SaaS
Question I'd like to assign limited User Roles and Scopes to my VSA users. What's the best way to do this? Answer You can follow these steps for guidance, and if further questions/issues arise, please contact Kaseya Support via this link. * Navigate to System > User Security > Users to confirm what Users you already have,…
-
Rename user error: An email address is required for the user login
Problem: Renaming a user under System > Users throws an error: "An email address is required for the user login". This occurs even if a proper email address is used. Error: Solution: Go to System > Server Management > Default settings Make sure the setting "Require email address for user name" is not set, i.e. No, to…
-
Add many email addresses in System Monitoring and Alerts
Question: Can we add more than one email address in System Monitoring and Alerts? System > Manage > Org > Systems Management tab Answer: Patch Alert Email address field in 'System Monitoring and Alerts' allows only one email address. However, you may add more emails in the policy. Go to Policy Management > Policies > Core…