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Error "Unable to process GetData request for context 'sdb_Organizations_MachGroups''
Issue: While deleting a Machine Group in a VSA Organization, we get this error message: "Unable to process GetData request for context 'sdb_Organizations_MachGroups', datadoc '', view 'sdb_Organizations_MachGroups' Invalid column name 'defaultMG'. Invalid column name 'defaultMG'." Resolution: To resolve this, simply…
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System module > User Roles > Access Rights throws an error for "kapps" database.
Problem: When accessing the Access Rights tab in System > User Roles, we get this error: The server principal 'kaseyaVSAXXX' is not able to access the database "kapps" Cause: The database "kapps" does not have the correct Server Roles to complete this action. Resolution: Follow these steps and try again to see if the error…
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Error in System Log: failed in ProcessServerRoles(). (There is an error in XML document (1, 67).)
PROBLEM You receive lots of error messages in the system logs. The errors can be like following Processing D: \Kaseya\UserProfiles\@MsgQueIn\557172764881458-b595b2d71d3ad38-server_roles_audit.xml for newF&I-PC.dag failed in ProcessServerRoles(). (There is an error in XML document (1, 67).) Processing…
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The Kaseya Agent Icon (.ico) is not updating properly in System Tray.
Problem: I have uploaded new .ico files via System > Site Customization > Agent Icons, but even after forcing an agent update, the custom (new) icon does not show up in the system tray. Possible Cause: The .ico files do not meet the minimum requirements. Resolution: * Convert these files, using an .ico converter * Make…
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Cannot see some Options in the VSA Toolbox.
Problem: I have some users that don't have the Master role assigned to them and with their current role they cannot see these options: Cause: The necessary access rights are probably not enabled for the User Role in question. Resolution: Make sure the following access rights are enabled for the non-master role. This can be…
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How to customize the ciphers in Kaseya
We can customize the ciphers in the KaseyaEdgeServices.config file. Deleting specific ciphers enables the customer to limit the type of ciphers offered to clients ( for e.g removing DES ciphers will disable all 3DES cipher suites). Please note that limiting cipher suites will also break compatibility with clients that do…
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Cannot Remove Org/Machine Group because there are Agents in it.
Problem: I'm having issues removing an Organization/Machine Group from my VSA. The system states that the Org contains agents but I don't see any in the Agent module. Cause: This happens because there may not be agent accounts in the Org, but there may be templates. Starting in 9.3 a new section for templates was…
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PCI Compliance Audit: Microsoft ASP.NET Denial of Service Vulnerability
Problem Our security audit tool is reporting the following vulnerability: * Microsoft ASP.NET Denial of Service Vulnerability (KB2659883 and MS11-100) Cause This is due to a Microsoft Security Vulnerability. This was fixed in December 29, 2011. Resolution You must patch your windows server with KB2659883 and MS11-100.…
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VSA Backup, Recovery and Standby Strategies
Question What are the ways to backup, recover and develop Standby Strategies for the Kaseya VSA? Answer There are a number of ways today to backup and recover the Kaseya VSA and it depends on the environment that the VSA is running. In today's world, most people now run Window Servers virtually under VMware or Hyper-V…
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Using Kaseya Support gatherlogs utility
Gatherlogs is a utility for collecting logs and other diagnostic data from a Windows machine: - all log files modified within specified time-frame (e.g. 24 hours) - msinfo32 report - Windows event logs - list of certificates from personal store It can be used on an agent or VSA server. Usage instructions: Agent Procedure…