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How do I get access to default Kaseya Views, Policies, Agent Procedures, Monitor Sets and Event Sets etc?
Question How do I get access to default Kaseya Views, Policies, Agent Procedures, Monitor Sets and Event Sets etc? Answer * Navigate to the System > Orgs/Groups/Depts/Staff > Manage page in the VSA. * Create a temporary organisation (e.g. SSP_Content) * Select that organization in the middle pane. * Select the Systems…
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Gathering Windows-based Crash Dumps for Kaseya Support
QUESTION Kaseya Support has requested for Windows Crash dumps to properly investigate Kaseya applications that crash. What are the steps needed to accomplish this? ANSWER Please refer to the link below on how to natively enable Windows crash dumps. Please note, there are two options to choose from and both require some…
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Maintaining agent log archives?
Question: There are large numbers of files in the \Kaseya\UserProfiles\@archive on the server, is it safe to delete them? Answer: This is the file location where archived files are stored as configured on the Agent > Log history page. If you set the archive option, then Kaseya will write the data from the database to this…
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VSA Overloaded Message
PROBLEM After logging in to the Kaseya web interface, you receive a message in the Notification Bar that "VSA IS OVERLOADED" CAUSE Kaseya is constantly monitoring various performance counters in itself and with SQL. If these values rise above a certain level, then this message is displayed at next logon, even if this is 12…
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Outbound Emails in a "Queued" status (On-Premise Customers only).
Problem: Via System > Outbound Emails > Log tab, all emails (or new emails) are in a "Queued" status - forcing them to go out does nothing. Cause: This could be due to some Kaseya services needing to be recycled, even though they show as "Started". Resolution: Restart the following services on the Kaseya Server, and allow…
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How to diagnose high kernel (CPU) times
Problem You have noticed that your Kaseya VSA server's CPU Kernel Time (noted in RED) is taking up much of the resources. Cause This can be happening for a number of different reasons: * Malfunctioning or buggy device driver - network/disk, etc. * Management of the file system - especially when there are directories with…
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Master user is unable to see content of shared and private cabinet
Problem: I am logged in as a Master user but I am unable to see the contents of shared and private cabinet in Agent Procedure or Monitor Sets or Policy Management Solution: A master user should be able to see the contents under private and shared cabinet but when a master user logs in for the first time he may not be able…
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Getting an Alert when going over the License Count.
Question: Is there a way to enable any warning/message when the license count reaches the maximum number of seats? Answer: Via System > Configure page (only visible to On-Premise Customers), you can enable a checkbox that will display a warning when the number of machine ID accounts reaches the maximum number of agent…
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Non-Master Users are not able to see "Notes" via Quickview.
Problem: When opening Quickview for any agents, via "Notes", you will see the following message: "Access Denied". Cause: The User Role in question does not have the required access rights enabled. Resolution: You'll have to make sure that not only is the Quickview access rights added to the User Role in question but in…
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Can I define a scope based on OS Type or Role?
QUESTION Is there a way to configure a scope based on machine types, such as Servers or Laptops only? ANSWER Scopes can limit access based on orgs, groups or machines, but not by OS type. If you were to have groups acmecorp.servers and acmecorp.workstations then this would easily be achieved, you would just limit the scope…