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What is Max Degree of Parallelism on the PerfTest.asp page?
PROBLEM: What is max degree of parallelism and when should I set it? SOLUTION: When you see a lot of Locks/Blocks with the Kaseya database, one of the first things to do is to set the max degree of parallelism. The maximum of value of the degree of parallelism setting is controlled by the edition of SQL Server, CPU type,…
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How can I get a quick overview of my Kaseya database and background activity
PROBLEM: How can I get a quick overview of the Database background activity? SOLUTION: A quick way to get an overview of the database background activity is to look at the perftest.asp page. To go to this page navigate to the following URL. (Kaseya URL)/inc/perftest.asp This page holds a quick overview of the following. -…
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An error occurred on the server when processing the URL
Problem: You receive an error message on one or more webpages within the Kaseya interface: An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error. The hyperlink provided therein leads you to a…
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Pop-up stating KServer and Database clocks out of sync
PROBLEM: When I log in, I get the following message that my Kaseya server and Database server clocks are out of sync. How do I resolve this? KServer and Database clocks out of sync Your KServer and database server clocks are not in sync. Please set the system clock on your database server and KServer to the same time and…
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Function Tabs items are missing such as "Audit" and "Agent Procedures"
PROBLEM After logging in to Kaseya, you notice that some of the menu items on the left, such as Audit, System or Remote Ctrl are not appearing CAUSE When the Kaseya server "Checks in" with the license server, a file is passed back from the license server to the Kaseya server with a list of functions that you are licensed…
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How can I limit a user's view to a select group of machines?
QUESTION I have a user or number of users and you want to restrict their access to only a select number of machines. How can I limit these user's view to a select group of machines? ANSWER This is done via Scopes. 1. Go to the System Tab -> Scopes 2. Create a new scope 3. In the right pane, on the "Machines" page, select…
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Users being logged out every X minutes
PROBLEM: All the users in my Kaseya system are being logged out every 10 minutes. How can I resolve this? CAUSE: The Log on policy is set to expire 10 minutes after a user logs in. Under the System tab > System Log, you will see that the logged on users expiration time will be set to be X minutes after the user logged in.…
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What is the *SanitizeInput* user in our System Log?
QUESTION When I look through the System tab > System Logs, I occasionally see messages from a user titled *SanitizeInput*. What is this user? RESOLUTION Those SanitizeInput messages are part of our active detections for possible SQL injection. Those messages get thrown when you try to either input SQL commands within the…
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Limiting Access for Machine users
Question How to Limit Access for Machines Users Answer By Default, all machines are members of the "default" machine role. You can set machine user's access to VSA function via Access Portal by modifying the access right for the default machine role1. Navigate to System > User Security >Machine Role 2. Select the Default…
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What logs can I use to determine who made a change to a machine?
Question: What logs can I use to determine who scheduled a procedure or made changes within Kaseya? Answer: Within Kaseya, there are a variety logs that can be checked to troubleshoot user actions. One such log, is the 'Configuration Changes' log. The 'Configuration Changes' log is ideal for troubleshooting changes to a…