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High memory usage on the Kaseya server
Symptom You may find Kaseya’s performance is low, after performing more investigations you've found that the server has run out of memory. After a reboot the servers memory usage is fine but over time the available memory continually reduces. Resolution This typically happens because the machine is a virtual machine and…
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Database views (KaseyaViews) password fails due to "Windows complexity rules"
Problem: I am trying to get access to Database Views to extract SQLdata for reporting. I can't reset the password due to complexity rules not being met. I've tried multiple variations of passwords including and excluding special characters. See attached error. Solution: This is a bug. Click the "clear" button, then create…
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Using Internet Explorer, you are unable to log into the VSA and get error: “Cookies are required for logon. Please enable cookies, then refresh this page before proceeding.”
PROBLEM: Unable to log into VSA using Internet Explorer (IE). Receive the error > "Cookies are required for logon. Please enable cookies, then refresh this page before proceeding". Other browsers work fine CAUSE: This is caused by the VSA not being able to detect the browser correctly due to an issue with Microsoft's .NET…
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SQL transaction logs are getting very large
PROBLEM You have found that the SQL transaction logs are quite large or larger than expected CAUSE Kaseya itself does not have any control over the transaction log files - SQL creates these and uses these based on its own design. Whenever a change occurs on the database, SQL records this in the transaction logs. This…
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Outbound mail not sending - "Error sending email, StatusCode: GeneralFailure"
PROBLEM Outbound Email fails to send. The error is * "Error sending email, StatusCode: GeneralFailure" CAUSE To see why mail is failing to send you can check to see if there is an error in the System > Server Management > Outbound Email Log. If you double-click on one of the failed emails, you will see the error code. For…
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Master Admin role permissions lost
PROBLEM You cannot see the System tab -> User Roles page when logging in as a Master Admin. You have no other roles with this access, so you are locked out of the roles page and cannot correct this issue. CAUSE Someone has modified the role permissions for the Master Admin and removed this page for the role permissions.…
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Applying a New License Key in Kaseya
Problem Where do I apply my new license key in Kaseya? Solution 1- Go to system tab > License Manager page 2- Click on the button "Update Code" Applies to All VSA On-Prem Versions
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How do I create a View that uses a Custom Field to filter based on a date period
QUESTION I want to create a View that uses a Custom Field to filter based on a date period, for example to list machines with a warranty expiration falling between two dates. ANSWER 1. In the Audit module, you first you need to ensure that the custom field you have created for "Warranty Expiration" is of type: Date Time.…
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Kaseya tabs are missing
Problem: You log in to Kaseya and find that only a few of the tabs (Agents, System, Patch Management, etc) are there, but not all the expected ones Cause: This usually happens when there is a license code update and for some reason the process does not complete. When your server checks for a new license, it pulls a file…
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Kaseya Application Firewall Service has to be restarted after server reboot
Problem: After a reboot of the kaseya server, agents do not check-in until the Kaseya Application Firewall service is restarted. Cause: When the KAF service starts, it looks to the Kaseya Server service to find out what ports to start on. If the Kaseya Server service has not fully initialised at the time that the KAF…