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Alerting when reaching License Limit for KServer
Question: There is an option under System > Configure that states we can / do get alerted when we are reaching our VSA Limit. We have consistently and repeatedly hit this limit and have never seen an email. How does this work? Answer: This alert does not send you an email - it just displays a message in the notification…
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Kaseya server connectivity issues (curl.exe)
* SYMPTOM 1) Kaseya server cannot download latest hotfixes 2) Kaseya server cannot update licence code - VSA keeps prompting for new code on login 3) Error in kserver log when trying to auto-create a new agent account: - Thu Jan 24 12:29:22 2008: ERROR: Automatic account creation process failed for .ds while retrieving…
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How do I customize the logo on Kaseya logon screen?
QUESTION How do I customize the logo on Kaseya logon screen? ANSWER To change the header do no just overwrite logo.gif - kaseya will "correct" this error overnight. Instead perform the following: 1. copy c:\kaseya\webpages\access\defaultHeader.htm to myHeader.htm 2. put your desired logo in c:\kaseya\webpages\access\ 3.…
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How do I configure SMTP to deliver mail internally?
QUESTION How do I configure SMTP to deliver mail internally? ANSWER Please see the attached guide: Kaseya_SMTP.pdf MORE INFORMATION Three specific steps should be verified and/or performed to validate the Smart Host setup or if the Smart Host setup is not working: 1) If needed, change the remote created domain name to…
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Unable to delete a VSA user from Kaseya
Problem: When I attempt to delete a VSA user, I get an error, "More than one row was returned for the data document name 'vdb_Users_General'. This usually is a programming error.". Cause: A VSA User can not be assigned to two or more staff records; this is by design. There was a bug in KDS that bypassed this restriction…
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How do I fix Kaseya server connectivity issues (curl.exe) like the ones below?
QUESTION How do I fix Kaseya server connectivity issues (curl.exe) like the ones below? * Kaseya server cannot download latest hotfixes * Kaseya server cannot update license code - VSA keeps prompting for new code on login * Error in kserver log when trying to auto-create a new agent account: Thu Jan 24 12:29:22 2008:…
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Sending a Test Email through Kaseya VSA
KB # KKB000755 * Question I am trying to send a test email through the Kaseya VSA. I have setup the IIS and Default SMTP Virtual Server. My emails are being sent to the Queue folder and then later the BadMail folder within IIS. I am running Windows 2000 Server and IIS. Do I need to have DNS setup on the server for this to…
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Enable scheduling function for user roles with limited rights to the VSA
KB#: KKB000675 QUESTION How do I enable scheduling function for user roles with limited rights to the VSA? ANSWER In most cases, access to the Schedule button is enabled or disabled individually in the access rights tree for each function. For a small set of functions, a single Enable Scheduling access right controls…
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How can I troubleshoot issues with Ticketing/Email Reader?
Question: How can I troubleshoot issues with Ticketing/Email Reader? Users are reporting that they are not receiving the auto-response when they raise tickets via email in addition to no new tickets being created on the system. Answer: One possible cause is that either the mails are not being received by the mail server,…
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What is my Customer ID and where do i find it?
KKB000793 Question What is my Customer ID (sometimes referred to as Server ID) and where do i find it? Answer The customer ID is a unique code used to identify Kaseya servers on our central licence server. It forms the first 6 characters of your licence code. The ID is required when raising a support request, so that we…