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How do I recover orphaned licenses for KES or BUDR?
QUESTION How do I recover orphaned licenses for an add-on module? ANSWER Some add-on module licenses can be orphaned for a number of reasons. The most common involves scenarios where an agent is manually removed from an endpoint without interaction from the Kaseya server (e.g., rebuild of an endpoint after a catastrophic…
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Server on which Kaseya is installed does not send out emails
KB # KKB000759 * HOW DO I... Problem The server on which Kaseya is installed does not send out emails and you find one of the following symptoms: 1) The Simple Mail Transfer Protocol (SMTP) service cannot be started from the service control panel. 2) Alert emails, ticketing emails, and test email files from Kaseya appears…
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How do I log into Kaseya using domain credentials?
KB#: KKB000683 QUESTIONHow do I log into Kaseya using domain credentials? ANSWER To login to Kaseya using domain credentials, you must first deploy a Kaseya Agent to the Domain Controller, and then use “Agent - LAN Watch” to discover AD Users and Computer on the Domain. For more information, login to the Kaseya Web UI,…