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Cannot connect to ImageManager on localhost:56765, object reference not set to an instance of an object is displayed
Problem: When attempting to login to ImageManager, an error stating that you cannot connect to ImageManager on localhost:56765, object reference not set to an instance of an object is displayed. Cause: ImageManager 6.0.0.x by default, utilizes port 8080 for some of its internal communication, in some environments, this…
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Is it possible to use KSBR server license to install StorageCraft ShadowProtect on SBS machines if I do not have KSBR SBS license?
QUESTION Is it possible to use KSBR server license to install StorageCraft ShadowProtect on SBS machines if I do not have KSBR SBS license? ANSWER Kaseya provides you an option to do exactly this. In order to use normal server license when you do not have SBS license, you need to select the option shown below during the…
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Image Manager Consolidate Error: Cannot consolidate - Chunk too Long.
Problem: StorageCraft Image Manager fails to consolidate an image with the following error: Cannot consolidate \path\to\vol.spi: Chunk too Long. Cause: This error indicates that consolidation cannot run as a critical component of the file is corrupt or missing and Image Manager is not able to parse the image contents. You…
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How to gather logs for KSBR issues.
Question: How to gather logs for KSBR issues? Answer: Download the SPDiagnostics Utility: * SP Diagnostic SPDIAG 7.1.217 * Run the application: This utility will gather the following information from the machine you run it on: * SPDiagnostics * StorageCraft Product Logs * System Info * IP configuration * Event Viewer logs…
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Is it possible to create KSBR profile without providing encryption password?
Problem: When creating a KSBR profile one of the options is a password field. We don't actually want to encrypt our backup but when we try to remove the password we are told that it must be included. Is there a way to remove this requirement? Solution: Unfortunately you cannot create a KSBR profile without setting the…
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KSBR client license removal from a crashed machine
Question * a System Backup and Recovery (KSBR) client was installed with Kaseya license * the agent machine has crashed and will not be used again, or needs to be rebuilt on different hardware * how can the KSBR license be reclaimed? Answer If the agent will not check in again, use this process: - 1) delete the Kaseya…
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KSBR - Profile Apply Error - "An Unknown Error has occurred"
PROBLEM Kaseya System Backup and Recovery (KSBR) logs this error when trying to apply a KSBR profile :- Apply Error - "An Unknown Error has occurred" And from the KBR Manager logs (located under the working directory of the KSBR client) it shows the following error :-CoCreateInstanceFailed : HResult error: 0x80040154 Error…
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ShadowProtect SQL Cluster backup - Not Supported
Question Is it possible to backup an Active/Active SQL Cluster with Shadow Protect? Answer ShadowProtect only backs up volumes that are local to the installed instance. It is a sector-level backup of the data on the volumes that it is configured to back up. What this means is that if ShadowProtect is installed on a machine…
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ShadowProtect License Activation Failed with error message 'unable to communicate with the Storagecraft activation server' or 'Cannot Connect to Activation Service'
Problem: After the completion of installation of ShadowProtect from Kaseya console,the ShadowProtect UI displays license as trial or license as expired The ksbr>application logging in kaseya has an entry right after the installation time displaying 'unable to communicate with the Storagecraft activation server' Once the…
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Shadowprotect restores run much slower than file copies
PROBLEM * When restoring a disk image using Shadowprotect console or Recovery Environment (boot CD), restore throughput is much slower than file copy speeds from the same disk or network share. For example, if a file copies at 100MB/s, a restore from the same location may only run at 10MB/s. CAUSE * Restore operations are…