/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA System Backup & Restore (KSBR)

System Backup & Restore (KSBR)

Assign Profile Error: "The credentials did not have permissions to the image location."
Problem * when assigning a KSBR profile to an agent (using Assign by Profile or Assign by Machine page), the profile will show as assigned for a short time, then the check mark in "Assigned" column disappears * Assignment History tab on Backup History page has this error - "The credentials did not have permissions to the…
Shadowprotect license becomes deactivated
SYMPTOM The Shadowprotect license on a KSBR endpoint becomes deactivated. When this happens: - 1) backups will fail with this error message shown in Backup History: - 03-Dec-2014 01:00:00 service 302 Cannot execute job, product has been deactivated 2) profile assignments will fail, with similar error shown shown in…
Unable to select System Reserve Partition Backup in KSBR profile
SYMPTOM Unable to select "system reserved partition" in KSBR profile. CAUSE This is by design. System reserve partition is not currently supported in KSBR profiles. RESOLUTION Support may be added in a future release of KSBR. It can be selected from the ShadowProtect user interface on the client side, but please note the…
Obtaining ShadowProtect Recovery Environment
QUESTION How do I obtain the ShadowProtect Recovery Environment? ANSWER Please follow the steps below: 1) go to System Backup and Recovery > Images > Mount page 2) click on Download Recovery ISO button 3) click on Download the Environment 4) Review the END-USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT® SOFTWARE…
Backup History shows a Failed job for the "unknown" profile
KB# KKB000980 PROBLEM Backup History shows a Failed backup job, listing "unknown" in the profile column. No log details are available. CAUSE Shadowprotect backup jobs created from KSBR profiles run a "monitor" process as a pre-backup task. This process is responsible for sending backup status are results to the Kaseya…