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vPro Remote Control fails to launch KVMView with a "Object reference not set to an instance of an object." message.
PROBLEM vPro Remote Control fails to launch KVMView with a "Object reference not set to an instance of an object." message. CAUSE This may be caused by an internal KVMView component attempting to write to a log file to a protected directory. The directory chosen is dependent on the browser used to launch…
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vPro Proxy Port Configuration
Question: vPro machines are not accessible within my network or through the configured Public IP Address set up within the vPro -> vPro Proxy page. Which port can I use to set up the vPro Proxy? Answer: You may use ANY Port to configure a vPro proxy as long as it doesn't use any port that isn't in use with a few…
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Implement vPro machine with Kaseya when configured through Remote Configuration Service (RCS)
Problem When trying to enable vPro to use in Kaseya, you get the following or similar error (in bold) on the vPro logs on vPro -> Administration -> vPro Logs page for the affected machine: 12:23:39 pm 21-Jan-15 Enable 2015-01-21 12:23:06:(INFO) : ACU Configurator , Category: HandleOutPut: Starting log 2015-01-21 12:23:06…
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Cannot upload large ISO in the KDPM vPro section
KB# KKB000916 QUESTION Cannot upload large ISO in the desktop policy and migration ->vPro page . Timeout page appears . ANSWER Due to IIS limitations on file uploads, uploading very large ISO files may cause problems. The following workaround enables to detect existence of files manually uploaded to the VSA and import them…
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What are the vPro Configuration Requirements?
Question What are the vPro Configuration Requirements? Answer VPro Configuration Requirements § The agent cannot be on the vPro machine. It has to be on a different machine in the same LAN. § The VPro machine being booted must be VPro 3.0 or greater. § SOL/IDE-R must be enabled in the Intel AMT BIOS extension. This cannot…
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What is a vPro Proxy and how to create a vPro proxy?
KKB# KKB000919 QUESTION What is a vPro Proxy and how to create a vPro proxy ? ANSWER A vPro Proxy is used to relay the vPro commands/actions from the KServer to the vpro machines if you are behind a restrictive firewall or have port 5900 blocked. A vPro Proxy is required if the following * The target vPro machines are…
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Enabling vPro
QUESTION In my VSA, I would like to enable vPro on my agent machines and seem to encounter issues with this. What do I do from here? ANSWER See the following FAQ information concerning vPro in KDPM 3.5 and later. A red row in the vPro screen means that there's a new entry in the vPro Error Log (viewable per-machine by…
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How do I configure the security certificate for a vPro Proxy
To activate vPro to Admin Control Mode, you need to configure a machine on the same local area network as a vPro Proxy and install an appropriate security certificate. The proxy and target machine must have the same DNS suffix (which can be found by running ipconfig from a command line and checking the "Connection-specific…