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Enable User Support Request
User Support Request permits users to request support from a system administrator with just one click. VSAX administrators will receive a notification and will have the ability of a live chat with the user. Using VSAX's management tools an administrator can quickly identify and resolve even complex problems with ease…
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Enable User Chat
User Chat empowers system administrators to engage on a live chat with any user session on the monitored computer. One or more administrators starts the chat session from the mobile client and then the user will notice a chat window on their desktop. During the chat session, the administrator has the option to close the…
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Enable Webcam View
Webcam View is also useful to see if you left the back door open or to see if someone is using the computer. This feature requires an active subscription. The webcam view setting can be configured in the "Server Admin > Endpoint Policies > System > User Sessions" section of the Web App. You can also configure this setting…
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Enable Screen View
Live view or Screen view allows its user to view the screen of any user session, extremely useful for terminal servers where multiple user sessions are used. This feature requires an active subscription. The screen view setting can be configured in the "Server Admin > Endpoint Policies > System > User Sessions" section of…
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How to Configure Wake on WAN
Wake On WAN requires: * A motherboard that supports Wake on Lan * A wired network adapter that supports Wake on Lan * Wake on Lan activate on BIOS * Proper port forwarding if computer is behind a router/firewall By default Wake on Lan is using UDP port 9, so if your computer is behind a router or a firewall you will need…
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Hardware Sensor Settings
It’s always a good idea to monitor your hardware’s sensor and temperatures and VSAX helps you keep a close eye on them. You can configure your temperature unit of measure in the "Server Admin > Endpoint Policies > System > General" section of the Web App. You can also configure this setting on the VSAX Agent itself.…
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Event Log Browsing
Browsing through the event logs of an operating system is crucial to understand the current status of the hardware and software components. VSAX offers the ability to limit the number of log entries per page in order to increase browsing speed and reduce bandwidth usage. The event log limit setting can be configured in…
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Process Browsing
Process Browsing has only one setting which is used to hide know processes like (system, idle, VSAX). The process browsing setting can be configured in the "Server Admin > Endpoint Policies > System > General" section of the Web App. You can also configure this setting on the VSAX Agent itself. However, the Web App Policy…
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System Command Force Attributes
The force attribute forces the application to close so that you will know for sure that the system will execute your command. This can cause loss of data if any opened application contains unsaved data. The system command force attributes can be configured in the "Server Admin > Endpoint Policies > System > General"…
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Allowed System Commands
Some system administrators would like to prevent hardware damage to the computers the operator share access to and disable the Power Off command which is a hard shutdown that can cause data loss. By default, all System Commands are enabled, however, you get the option to customize their availability. For example, if you…