Email2Ticket - Connect IT Community

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Email2Ticket

Limit Email2Ticket Enterprise Application access to Email2Ticket mailbox only
Email2Ticket now supports using an O365 Enterprise Application to connect to mailboxes. Before following the steps in this article you must configure an Enterprise Application for Email2Ticket. If you have not done so please refer to the following KB article. Configure Microsoft 365 Access for Email2Ticket In order to…
Configure Microsoft 365 Access for Email2Ticket
Email2Ticket is cloud-based integration software that allows you to process emails using your preferred PSA system. The typical use of Email2Ticket is to read your “support” email account where your customers send support requests, and automatically create new Autotask or ConnectWise tickets, or add (append) notes to…
Email2Ticket - Autotask 1.6 API migration instructions
As you may already know, access to the Autotask SOAP API version 1.5 will be deprecated on 12/31/2021. The new API version 1.6, which utilizes the REST protocol can only be accessed using an Autotask API user with the use of a tracking identifier. What does this mean for Email2Ticket users? Answer: Any and all…