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RocketCyber Secure Protocol / TLS Requirements - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p>Beginning July 31, 2021 the RocketCyber Cloud requires clients connecting to utilize the TLS 1.2 or higher security protocol.</p> <p>Most modern browsers and operating systems have this capability built in and can auto negotiate.</p> <p>There are a few cases on Microsoft Windows where TLS 1.2 is either not enabled or not the default TLS protocol used to negotiate connections.</p> <ul><li>Windows 7 Service Pack 1</li> <li>Windows Server 2008 R2 SP1</li> <li>Windows Server 2012</li> <li>Windows 10 Version 1507 and prior</li> </ul><h2 data-id="associated-error">Associated Error</h2> <p>If TLS 1.2 is not enabled at the target operating system when the powershell deployment script is run you may see an error similar to this:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0">Exception calling "DownloadFile" with "2" argument(s): "The request was aborted: Could not create SSL/TLS secure channel."</pre> <p> </p> <h2 data-id="how-to-add-tls-1-2-support">How to Add TLS 1.2 Support</h2> <p>For the operating systems listed above, Microsoft recommends the following methods to add support for TLS 1.2.</p> <p>Please Note you must have the latest patches installed and updated before applying the steps in the linked article.</p> <p><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Ftopic%2Fupdate-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392">https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392</a></p> <p>Additional Guidance for enabling TLS 1.2</p> <p><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmem%2Fconfigmgr%2Fcore%2Fplan-design%2Fsecurity%2Fenable-tls-1-2-client">https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2-client</a></p> <p> </p> <p> </p> <p> </p> </article> </main>