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Error Message When Configuring Office 365 App - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="i-was-configuring-an-office-365-app-and-got-the-error-message-password-incorrect-or-ms-account-linked-to-another-customer">I was configuring an Office 365 app and got the error message "Password incorrect or MS account linked to another customer"</h2> <ul><li>The most likely reason for this error is that you attempted to configure this customer to link with a Microsoft account that is already associated with a different customer. If you are unable to figure out what account that may be, contact <a href="mailto:support@rocketcyber.com?subject=Need%20List%20of%20Customer-MS%20Account%20Associations%20for%20Office365%20Apps" rel="noopener nofollow">support</a> and we can provide you with a list of what accounts are associated with what customers.</li> <li>If you are certain that this is not the case (e.g. you have not configured any other customers), contact <a href="mailto:support@rocketcyber.com?subject=Error%20Configuring%20O365%20App%20--%20MS%20Account%20Linking%20Failure" rel="noopener nofollow">support</a> </li> </ul> </article> </main>