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Syncro API Credentials - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="how-to-get-all-credentials-needed-to-create-a-syncro-api-integration-with-rocketcyber">How to get all credentials needed to create a Syncro API integration with RocketCyber</h2> <h4 data-id="for-the-api-integration-you-will-need">For the API integration, you will need:</h4> <ul><li>Your Syncro <strong>subdomain</strong> </li> </ul><ol><li> <ol><li>Your default screen will have a URL of the format <em><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2F%3Csubdomain%3E.syncromsp.com">https://<subdomain>.syncromsp.com</a></em>.</li> <li>For example, if the url of the dashboard is <em><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Frocketcyber.syncromsp.com">https://rocketcyber.syncromsp.com</a></em>, then the subdomain is <strong>rocketcyber</strong> </li> </ol></li> </ol><ul><li>Your <strong>API key</strong> </li> </ul><ol><li> <ol><li>Sign in to the Syncro dashboard</li> <li>At the top-right of the page, click on your email address</li> <li>Click <strong>Profile/Password</strong> (in the middle of the list)</li> <li>Click the <strong>API Tokens</strong> link just below your email address</li> <li>Click <strong>New Token</strong> </li> <li>Select <strong>Custom Permissions</strong> (we are in the process of creating a prebuilt permission set) <ol><li>Fill in a name (e.g. 'RocketCyber Integration'), the desired expiration date, and add the needed permissions (<em>A list of minimal permissions needed for the RocketCyber integration is at the bottom of this page</em>)</li> <li>Click <strong>Create API Token</strong> </li> </ol></li> <li>Copy the API Token</li> </ol></li> </ol><div data-hs-callout-type="note"> <p>You can edit API values later if needed (e.g. the expiration date)</p> <p>Editing is available at the API Token list (the page where you clicked "New API Token")</p> </div> <h3 data-id="permissions-needed">Permissions Needed</h3> <table border="1" cellpadding="4"><tbody><tr><td> <p>Assets - View Details</p> </td> <td>Ticket Comments - New</td> </tr><tr><td>Assets - List/Search</td> <td>Ticket Comments - Delete</td> </tr><tr><td>Contacts - Import</td> <td>Ticket Workflows - Manage</td> </tr><tr><td>Customers - List/Search</td> <td>Ticket Worksheets - Add</td> </tr><tr><td>Customers - View Detail</td> <td>Ticket Worksheets - Manage</td> </tr><tr><td>Tickets - List/Search</td> <td>Ticket Worksheets - Delete</td> </tr><tr><td>Tickets - View Details</td> <td>RMM Alerts - List</td> </tr><tr><td>Tickets - Create</td> <td>RMM Alerts - Create</td> </tr><tr><td>Tickets - Edit</td> <td>RMM Alerts - Delete</td> </tr><tr><td>Tickets - Delete</td> <td>RMM Alerts - Clear/Manage</td> </tr><tr><td>Tickets - Merge</td> <td> </td> </tr></tbody></table> </article> </main>