QUESTION How can I migrate my billing, where can I find my Account Move code? RESOLUTION * Go to the top-level MSP "Provider Settings" (click MSP name in top-right, "Provider Settings") * Select the "RocketCyber API" tab * Create an API Token if you have not already done so * A slider will appear asking if you want to…
Configuration update for Sophos failed
PROBLEM When attempting to map customers on the Sophos integration, I get an error: Configuration update for Sophos failed CAUSE This is caused by settings in your browser that may be blocking the necessary cookies. When you take a look at the Developer's Tools in the browser, you see an error: Request to access cookie or…
Where can I find the RocketAgent Logs?
QUESTION Where can I find the RocketAgent Logs? Or My agents are showing as offline even though they are online locally, what logs should I collect and send to support? RESOLUTION On Windows: C:\ProgramFiles\RocketAgent On Mac OS: /usr/local/rocketcyber
How do I register for a helpdesk account?
QUESTION How do I register for a helpdesk account? RESOLUTION When you register for a helpdesk account, you will get the following features:* Ability to review previous and current tickets that you have submitted across all Kaseya business units * Submit feature requests In order to register for an account, please submit a…
Open Source Acknowledgments
COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2020, Daniel Stenberg, email@example.com, and many contributors, see the THANKS file. All rights reserved. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this…
Roles and Access Permissions in RocketCyber
The settings below apply to the current roles and access permissions by object. Roles / AccessMSP OwnerCustomer OwnerIncident ResponderViewerBillingDashboard✅✅✅ AppStore✅✅ NGAV Manager✅✅✅ Office 365 Manager✅✅✅ Incidents✅✅✅ Threat Hunting✅✅✅ Threat Map✅✅✅ Reporting✅✅✅✅ Groups✅✅ Device Management✅✅✅ Customer Deployment✅✅…
Getting Started with RocketCyber SOC
This article provides guidance on the recommended steps for an MSP to begin the onboarding process with the RocketCyber SOC-as-a-Service. The 24/7 cyber security monitoring service is about to begin providing insight across your customer's Endpoint, Network and Cloud attack vectors. To see how your security stack aligns…
How to Delete or Change the name of a Customer
Whether you imported a customer from your PSA or perhaps had a typo when creating a customer, this article describes how to make a change to the customer name inside of RocketCyber. * Navigate to "All Customers" from the left-hand nav and Select "Switch" to go in context as the customer. * Now that we are in context as the…
Receive email notifications of security incidents in addition to other forms, such as PSA tickets This will send an email to all addresses for each security incident. If you want to create them as PSA tickets instead, find the help doc entitled "How to Configure <PSA-name> PSA". Only follow these steps if you would like…