Ask the Community
Groups
How do I enable shared docs for backup for multiple users? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p dir="ltr"><span id="docs-internal-guid-97c86a85-a8d2-462d-9356-aa3715562a3d"></span>By default, shared documents are excluded from the backup. However, enabling the backup of shared items is easy! To back up shared documents for all users in your domain, follow these steps:<br> 1. Log into your Spanning account as the admin user for your domain.<br> 2. Select the ‘Settings’ tab.<br> 3. Under the ‘Drive’ sub-heading, check the box for “Back up shared drive files for new users by default”.<br><br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/Y81B0H12LNRD/omdcijzffgokubecqq6ag-dxeatxtjxutlcxfhlb9pzkbhgk6-z50s9eua5ubg9lowwmhmrnfaguhi2wfbnku0tirdb4vlwx4iuycmjhhrencvkdj8nkx75qbhfi-aonc3k." alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p dir="ltr">4. To apply this setting to all users in your domain that currently have a seat assigned, click the “Apply to Existing Users” button.<br> <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/D2E61GB0712Z/6ffbozm-kke0xk6cubn0j0m1eafhosoqyysvbk7yrokqnfzapd9dciofpreqegmb6bcdgjmxydpe1520o1otum2dhzw5dwna0mzhtymngv9uxfzldt1mb3w5cp8frf0-2ik." alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p dir="ltr">5. Select ‘Overwrite’.<br><br><br> If you want to update the setting for backing up shared items for individual users in your domain one at a time, follow these steps:<br> 1. Log into your Spanning account as the admin user for your domain.<br> 2. Click the ‘viewing as’ button in the upper-right corner of the screen, and select the desired user’s account.<br> 3. Select the Settings tab.<br> 4. Under the ‘Drive’ sub-heading, un-check the box that says “Don’t back up documents that are shared with me”. You will then see a message that documents that are shared with that user will also be backed up.<br><br> <img src="https://us.v-cdn.net/6032361/uploads/migrated/K9L620FENPPP/xc17kgnqr-cjzvugd-qpxadmeb-sajixtu0fijd4c6wykurxiuqr4e7qfxq3t81a2h5qn-ynymz1dqj4yiapxulzgjsmle-wm9b0f6oxevo-ae-4f9-ykd1ywcz2vdfdse4." alt="image" class="embedImage-img importedEmbed-img"></img></p> <p><br><br> </p> </article> </main>