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How do I disable the duplicate records rule? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>When attempting to restore data with Spanning Backup for Salesforce, if you receive an error that says "You're creating a duplicate record. We recommend using an existing record instead", you likely have a rule in place in your Salesforce organization that prevents duplicate records from being created. In a recent Salesforce update, a duplicate management system was put in place to help avoid duplicate records, and when this rule is enabled, you will receive this error when trying to initiate a restore.<br><br> To disable this feature in your Salesforce organization, follow these steps:<br><br> 1. Log into your Salesforce account as the administrator<br> 2. Go to Setup > Data.com Management > Duplicate Management > Matching Rules<br> 3. Click on 'Deactivate' on the rule that needs to be disabled<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/DCHXE6ZBXAPF/540368." alt="540368" class="embedImage-img importedEmbed-img"></img><br><br> 4. Go to Setup > Data.com Management > Duplicate Management > Duplicate Rules<br> 5. Click on 'Deactivate' on the rule that needs to be disabled<br><br> Salesforce will then send an email upon successful deactivation. Now, when you initiate a restore through Spanning, you will no longer receive this 'duplicate record' error message.<br><br> If you have any additional questions, please send an email to <a rel="nofollow" href="mailto:support@spanning.com">support@spanning.com</a>.</p> </article> </main>