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How do I configure Error Only Email?
Error Only Email can help customers who manage one or more Spanning Backup for Office 365 tenant by enabling external workflows for systems like BMS, ConnectWise, and Microsoft Power Automate. Any service that can take action on an inbound email can make use of Error Only Email. Configuration To configure the service open…
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How do I register for a helpdesk account?
QUESTION How do I register for a helpdesk account? RESOLUTION When you register for a helpdesk account, you will get the following features:* Ability to review previous and current tickets that you have submitted across all Kaseya business units In order to register for an account, please submit a new ticket by selecting…
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How can I view the backup history in Spanning Backup for Microsoft 365?
Spanning Administrators can view the backup history for all your active Spanning users in your tenant. You are able to view the last 30 days of backup history and can filter the view by user, status and application. To view the backup history for your tenant, access Spanning Backup through an admin user account, then…
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Why do I have to re-authorize Spanning Backup for Office 365 with Microsoft to provide additional permissions?
In order to continue backing up your data in Office 365 without any interruptions, Spanning requires additional Microsoft permissions. This will enable us to extend data protection capabilities for Spanning Backup for Office 365 to other Microsoft apps and to ensure backups don’t fail going forward. In the coming months,…
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What is problem code 14021?
During backup and recovery operations, the following error may occur: Problem Code 14021 - This code indicates that Microsoft was unable to respond to the volume of requests being made. When Spanning Backup for Office 365 is attempting to process backup and recovery requests, through the Microsoft APIs, the successful…
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How do daily status notifications work in Spanning Backup for Office 365?
The daily status notifications provide details about the backups performed in a 24 hour period. Global Admins or Spanning Admins can navigate to the settings page to enable or disable daily status notifications and also modify the email recipients list. Any changes to the email recipient list are also tracked on the…
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How can I assign Spanning Licenses with PowerShell?
Spanning Backup for Office 365 offers a public API, which you can use to automate license assignment. If you have a large number of Spanning licenses to assign at once you can use PowerShell to assign users in batches using CSV files*. You can also make AzureAD requests and enable users directly based on Active Directory…
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Can end users use Spanning Backup for Office 365?
Yes, both Spanning Administrators and Spanning licensed end users in your Microsoft 365 tenant can log into Spanning Backup to restore any backed up data. Licensed end users can only access their own backed up data and restore it back into their own account. While Spanning Administrators have access to User Backups,…
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How do I select the data center where my backed up data is stored?
When installing your Spanning Backup for Office 365 trial, you can determine if you want your backed up data stored either in The United States, Europe, or Australia by following these instructions: 1. Ensure that you have a Global Administrator account on your Office 365 tenant in order to authorize Spanning Backup for…
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Does Spanning Backup for Office 365 have a Public API?
Yes, Spanning Backup for Office 365 has an API which can be utilized for licensing users and getting tenant information. In order to use the API, a Spanning administrator must generate an API token to use for each call made. The steps to do this are below: 1. Log into Spanning at https://o365.spanningbackup.com 2. Go to…