Why are new tenant users not listed in my license manager?
Spanning automatically refreshes the user list once per day to search for new users in your Office 365 tenant. However, if a new user was recently created to your tenant, and Spanning has not yet run this user refresh, this new user won’t appear in the Manage License’s page. To have these new users show up immediately…
Can I add additional users to administer Spanning Backup for Office 365?
All Office 365 global admins in your tenant are automatically given admin status to Spanning Backup for Office 365, and this role cannot be removed. Admins can also assign admin status to users who are not global admins through the "Settings" page in Spanning Backup for Office 365. Note that all additions and removals of…
How do I revoke Spanning's access to my Office 365 tenant?
If you no longer want to use Spanning Backup for Office 365, you can revoke Spanning's access to your Office 365 tenant by following these steps: * Log into your Office 365 tenant as a global admin. * Navigate to https://portal.azure.com * Select "Azure Active Directory" from the left-hand navigation bar. * Choose…
How do I use the Activity tab?
The Activity tab serves different purposes depending on if you are a Global Admin or a non-admin. For Global Administrators, the Activity tab allows one to see all activities that users in your domain have performed within Spanning at any given time. For example, an admin can view Manual Backups, User Restores, or the…
What happens if the administrator account that authorized Spanning Backup for Office 365 is deleted?
If the Global Admin that initially authorized Spanning is deleted, Spanning will continue to function normally. When the Spanning application is consented to by the Global Administrator account, Azure registers the consent on the Spanning Enterprise Application. The consent is for the Application and not the account. As a…
How do I add Spanning Backup for Office 365 tile to the App Launcher?
Note: Azure has added another way to control application visibility documented here: https://support.spanning.com/hc/en-us/articles/4402342876689-Show-and-Hide-the-Spanning-Application-Tile This article is still relevant, but some some organizations may prefer an alternate approach. Admins have the ability to help…
How do I monitor Office 365 backup errors?
When Spanning encounters errors during the backup of your tenant’s data, Spanning filters these errors by category, to make it easy for admins to quickly diagnose what needs attention. To see current errors in your Office 365 backups, please follow these steps: 1. Log into your Spanning Backup for Office 365 account as the…
How many tenant users can I activate during my trial?
Up to 100 tenant users can be backed up for a Spanning Backup for Office 365 trial account. There is no limit to the number of users that can be backed up for paid accounts.
Who can administer Spanning Backup for Office 365?
Any global administrator in Office 365 is able to administer Spanning Backup. A Spanning license is not required for an administrator to manage backups for their tenant. Admins can also assign admin status to users who are not global admins through the "Settings" page in Spanning Backup for Office 365. Note that all…
Are on-premises Exchange accounts backed up?
No, Spanning Backup only backs up Exchange Online mailboxes.