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FAQ: Agent backup failures - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Agent backup failures</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h3 data-id="purpose">Purpose</h3> <p> Assist diagnosis of Exchange, SQL, Hyper-V and vCenter-RRC agent backup failures</p> <h3 data-id="applies-to">Applies To</h3> <p> Exchange, SQL (VSS), Hyper-V and vCenter-RRC</p> <h3 data-id="symptoms-description">Symptoms / Description</h3> <p> Backups fail every time.</p> <h3 data-id="cause">Cause</h3> <p> Example Raw Output from Rapid Recovery Console (RRC) for Exchange backup failure:</p> <blockquote class="blockquote"> <blockquote class="blockquote"> <p>Limited messages due to log level of 3<br>Check logfile in /usr/bp/logs.dir/bpserver-backup-169.log<br>Files to backup: Allvolumes:/ExchangeData<br>FATAL: No backup data received from client.<br>Client Name....: exchange [192.168.1.137]<br>Client Version.: 6.1.0<br>Starting Dir...: Allvolumes:/<br>Command-line...: C:/PCBP/WBPS.EXE -fcbFVV D2DBackups 512 /usr/bp/lists.dir/sub14693.inc -zWHERE=Allvolumes:/ -zEXCHANGEDIFF<br>SnapshotTime...:<br>Client Archive Checksum...: e0cfd631+31e96ad1+d7593cb7+c089c0e0<br>Server Archive Checksum...:<br>Verification statistics...: 0 buffers 0 bytes, 0min:0sec:0msec<br>Verify was bad<br>Exit Code......: 13<br>Exit Status....: Verify was bad<br>No client messages due to log level 2<br>See client log in C:/PCBP/logs.dir/WBPS_3.log<br><br>FATAL: No backup data received from client.<br>The database update was successful.</p> </blockquote> </blockquote> <h3 data-id="resolution-workaround-execution-process">Resolution / Workaround / Execution Process</h3> <p>The error should be (for SQL, Exchange and Hyper-V) in the indicated WBPS log on the client at log level 3. If the logging level is not currently at level 3, it may be set as such in the client-side c:\pcbp\master.ini under [debugging], set wbps=3.<br> </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> [debugging] bpr=0 wbps=0 wbpr=0 bpnetd=0</pre> <p>A quick check to see whether a backup would be possible for a database is to use the RRC, pick the agent icon in the Navigation pane and the Backup button across the top of the RRC. Then click Schedule Backup and then click the schedule. If your database, information store or guest says (unavailable) then you need to see if the database is attached, the information store is mounted or the VM is present in inventory on the relevant client to the backup appliance.</p> <p>Remember to return wbps to log level 0 when you are done troubleshooting.</p> <p> </p> <h3 data-id="third-party-sources">Third-Party Sources</h3> <p> n/a</p> <p> </p> </article> </main>