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Agent Version Not Updating - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>After updating the Unitrends agent, the agent version still reflects the older version</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>The Unitrends agent was updated, but the user interface still shows the older agent version under Configure>Protected Assets</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Under Configure Protected>Assets, select the asset whose agent was updated. <br><br><img alt="User-added image" height="109" src="https://us.v-cdn.net/6032361/uploads/migrated/6F3KS57JK0IL/eid-ka01w000000tcoi-feoid-00n40000003czqx-refid-0em1w000000vitz." width="500" class="embedImage-img importedEmbed-img"></img><br><br>Select the Edit button<br><br><img alt="User-added image" height="109" src="https://us.v-cdn.net/6032361/uploads/migrated/BDZHY4EL9HMT/eid-ka01w000000tcoi-feoid-00n40000003czqx-refid-0em1w000000vitj." width="500" class="embedImage-img importedEmbed-img"></img><br><br>Select Save<br><br><img alt="User-added image" height="347" src="https://us.v-cdn.net/6032361/uploads/migrated/TS1PIDCCW5PR/eid-ka01w000000tcoi-feoid-00n40000003czqx-refid-0em1w000000viu3." width="500" class="embedImage-img importedEmbed-img"></img><br><br><br>The agent version field should then be updated and reflect the new agent version. <br><br><br> </p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>The agent field may not update immediately, when agents are manually updated. <br> </p> </article> </main>