Ask the Community
Groups
Failed to set CBT info - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>The VM was reverted most likely to an earlier snapshot before the backup was performed.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p><em>This error applies to PHD Virtual Backup for VMware </em></p> <p>This error can be due to a number of reasons, most likely though, the VM was reverted to an earlier snapshot before the backup was performed.</p> <p>If a VM is reverted to an earlier snapshot, the change ID will no longer match when compared to previous available information. When this situation is encountered, a regular non-CBT backup will be performed. All backups after that will be performed with CBT enabled.</p> <p>The following is a sample phdvb.log message that relates to this issue:</p> <blockquote class="blockquote"> <p>ubuntu-desktop[scsi0:0]: Could not get changed data. Current change UUID [52 cf 24 39 ef 06 8d 6c-b1 90 39 ca ca d9 3c 5e] is not equal to previous change UUID [52 24 4c 77 87 5e 64 8c-f6 ee 03 15 27 11 46 43]; This may be due to either reverting the VM to an earlier snapshot or for another reason. Continuing with a non-CBT backup.</p> </blockquote> </article> </main>