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Configuring archiving to a tape library with multiple drives - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Directions for how to properly configure archiving to a tape library which has multiple tape drives</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p><strong>Purpose </strong><br>Directions for how to properly configure archiving to a tape library which has multiple tape drives<br><span style="color: #ff9900;">Applies To Appliance 6.0+ </span> <span style="color: #ff9900;">Symptoms / </span><br><br><strong>Description</strong> <strong> </strong> <strong>Requirement</strong><br>The RecoveryOS must have ADX as part of the license feature string.<br><br><span style="color: #ff0000;">ISSUE:</span> The tape library device does not show up when you go to Archive->Media or Archive->Archive Now.<br><span style="color: #ffff00;">CAUSE:</span> In the past, both tape drives were configured to use the same parent changer device.<br><br><strong> Resolution / Workaround / Execution Process</strong> <br>Go to Archive->Settings and configure only one tape drive to use the parent changer that is the picker arm device.<br><br>If both drives are _not_ visible, then you will need to SSH to the DPU and run: psql bpdb -U postgres -c "update bp.archive_devices set parent_device_id = null"<br>Then go back in the RRC to Archive->Settings and associate the visible tape drive with the tape picker arm.</p> </article> </main>