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XProtect: failed to restore disk (HA_OPERATION_WOULD_BREAK_FAILOVER_PLAN) - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When you attempt to perform a restore to Xenserver, you are presented with the error failed to restore disk. You may see this in the BACKUP HISTORY/Report logs for the failed job: </p> <div> <br>User...........: Supervisor (override is enabled) <br>Files to restore: All files <br>Client Name....: localhost.localdomain [127.0.0.1] <br>Starting Dir...: metadata.xml:/ <br>Exit Code......: 255 <br>Exit Status....: Failed <br>----- XProtect Messages ---- <br><b>failed to restore disk </b><br>----- End XProtect Messages ---- <br>No client messages due to log level 2 </div> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>Please review the XProtect Logs. If you find this entry<br> </p> <div><b>HA_OPERATION_WOULD_BREAK_FAILOVER_PLAN</b></div> <ol><li>...please disable High Availability on the Xenserver.</li></ol><div><img alt="User-added image" src="https://us.v-cdn.net/6032361/uploads/migrated/2QA04M8LXUKY/eid-ka01w000000tczi-feoid-00n40000003czqx-refid-0em40000000afew." class="embedImage-img importedEmbed-img"></img></div> <ol start="2"><li>Perform your restore.</li> <li>Once the restore has completed, you can re-enable the HA (but ensure that the Unitrends Backup VM is never part HA.).</li> </ol><h2 data-id="cause"><strong>CAUSE</strong></h2> <p></p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> The <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcitrix.github.io%2Fxenserver-management-api%2F">Citrix XenServer Management API</a> states for <b>HA_OPERATION_WOULD_BREAK_FAILOVER_PLAN</b>: <i>"This operation cannot be performed because it would invalidate VM failover planning such that the system would be unable to guarantee to restart protected VMs after a Host failure."</i> </pre> </article> </main>