Ask the Community
Groups
How to Determine the Product Version - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>This article outlines the steps to determine which version of the Unitrends software is installed.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Determine the version of Unitrends software by following the steps outlined below, specific to which product is being used. If you need to open a support case, indicating the specific software version will help resolve the case faster.<br><br><strong>Recovery-Series Appliance & Unitrends Enterprise Backup</strong> </p> <ol><li>Go to About > System Information</li> <li>A window opens with system information and version:</li> </ol><div><img alt="Unitrends RS/UEB System Information Screen" height="325" src="https://us.v-cdn.net/6032361/uploads/migrated/MR4XV86Z9V0J/eid-ka81w0000004cne-feoid-00n40000003czoc-refid-0em400000000kdp." width="500" class="embedImage-img importedEmbed-img"></img></div> <br><strong>Unitrends Virtual Backup</strong> <ol><li>Go to Configure > Environments</li> <li>Your version number is displayed in the table</li> </ol><div><img alt="Unitrends UVB Environments Screen" height="276" src="https://c.na121.content.force.com/servlet/rtaImage?eid=ka81W0000004Cne&feoid=00N40000003CZoc&refid=0EM400000000kdq" width="500" class="embedImage-img importedEmbed-img"></img></div> <br><strong>ReliableDR</strong> <ol><li>Go to Admin > About ReliableDR</li> <li>A window opens with the system version and copyright notice</li> </ol><div><img alt="Unitrends ReliableDR System Version Screen" height="285" src="https://c.na121.content.force.com/servlet/rtaImage?eid=ka81W0000004Cne&feoid=00N40000003CZoc&refid=0EM400000000kdr" width="500" class="embedImage-img importedEmbed-img"></img></div> </article> </main>