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Unable to See Xen Virtual Machines (VMs) on UEBs - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p><b>Purpose</b><br><br> To inform Xen UEB users about Xen Virtual Machines (VMs) not being displayed on the UEB User Interface (UI).<br><br><b>Description</b><br><br> After registering a Xen Pool Master, some of the Xen VMs in the inventory don't show up on the UEB UI.<br><br><b>Cause</b><br><br> For Xen VMs in the inventory that <b>don't</b> have their 'resident-on (RO)' and/or 'affinity (RW)' fields set, UEB can't relate them to any Xen server and so, it doesn't display them on the UEB UI. These VMs are usually in a powered OFF state<br><br><b>Resolution</b><br><br>There are 2 ways to resolve this -<br><br> 1. If a VM is powered OFF, it can be assigned to a XenServer host from the pool by setting the affinity parameter of the VM.<br> The affinity parameter of the VM can be set to the UUID of the desired XenServer host using the <i>'xe-vm-param-set'</i> command.<br> Once this is set, the system will start the VM there if it can. If it can't, then, it will default to choosing from the set of possible XenServer hosts.<br> 2. If the VM is powered OFF and then, powered ON, the VM will get assigned to any of the hosts. This will set the 'resident-on' field.<br><br>After any of the above, an inventory sync needs to be performed on the UEB UI to get the latest list of VMs and the missing VMs should be seen.<br> </p> <h2 data-id="notes"><strong>NOTES</strong></h2> <p>In some rare cases, permissions may be related to the issue. Update the CREDENTIALS using these steps, them perform the Inventory Sync. </p> <ol><li>Click CONFIGURE, then click on the Protected Assets tab at the top.</li> <li>Click on MASTER_POOL and click on Edit button.</li> <li>In CREDENTIALS section, repopulate the information, and verify the DETAILS is correct, then Save this page.</li> <li>Perform an Inventory Sync.</li> </ol> Then check the Unitrends again. </article> </main>