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Error: Operations agent could not be contacted - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Problem when VMware tools service is not started</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>If the VMware tools service is not available on the VMs to protect the testing guest scripts execution will fail.</p> <p>Will fail testing them on local machine:</p> <p><img alt="original_VM.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/vp7y08rtrkyr3iy/?name=original+VM.jpg" class="embedImage-img importedEmbed-img"></img></p> <p>And also during the replica process:</p> <p> </p> <p><img alt="replica_VM.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/oiy6qyzzznecgt9/?name=replica+VM.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>To fix this login on the VM to protect and restart the VM tools service:</p> <p> </p> <p><img alt="resolve.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/geiqq1xscmdfb7t/?name=resolve.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>