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My databases, mail stores, or VMs are missing when scheduling a backup - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Sometimes databases, mail stores, or VMs will not be able to display in the backup scheduler screen if the Unitrends system cannot resolve the hostname of your client</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h3 data-id="purpose">Purpose</h3> <p>Allow MS SQL databases, Exchange mail stores, or Hyper-V or VMware VMs to display in the backup scheduler</p> <h3 data-id="description">Description</h3> <p>Sometimes databases, mail stores, or VMs will not be able to display in the backup scheduler screen if the Unitrends system cannot resolve the hostname of your client</p> <h3 data-id="cause">Cause</h3> <p> </p> <h3 data-id="resolution">Resolution</h3> <p>If possible, use an IP address when adding clients. If it is not possible to use a static IP address, please give the DHCP address a very long lease time and add the client by its dynamic IP. After adding the client by its IP, refresh the list of VMs/databases in the schedule screen by clicking the black and red circular icon at the bottom of the list.<br><br>Please also note that in a Hyper-V cluster, it is a Microsoft best practice to add new VMs using the Failover Cluster Manager rather than Hyper-V manager. Unitrends will only be able to recognize new Hyper-V VMs added in this manner. </p> <h3 data-id="third-party-sources">Third-Party Sources</h3> <p> </p> <p> </p> </article> </main>