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Tape Drive is Not Available as a Device to Select - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h2 data-id="symptom">Symptom</h2> <p>Tape drive is not available as a device to select</p> <h2 data-id="possible-causes">Possible Causes</h2> <ul><li>Licensing Issue</li></ul><h2 data-id="details">Details</h2> <p>If you can configure your Tape Device and/or Jukebox in the legacy UI under Archive > Settings, but it does not display under Archive > media or as a device available when creating an archive schedule, this may be a licensing issue. Though all modern appliances include support for Tape and NAS device archive (called Advanced Archive License), many appliances sold in 2010-2014 do not include that feature by default. To confirm if your older device has this option, check Settings > System, Updates, and Licensing, License. Review the feature string and ensure “ADX” is part of the string.</p> <h2 data-id="resolution">Resolution</h2> <p>If "ADX" is not part of the feature string, contact your sales representative to purchase this option for your unit.</p> </article> </main>