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Backups fails with message "Timed out waiting 3 minutes to Retry" - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>This article addresses how to resolve when a backup or restore job fails with the message “Timed out waiting 3 minutes to Retry, and a reboot of the client does not resolve the issue.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>The root cause of a backup or restore failure could be either network related or port 1743 is locked down. </p> <h4 data-id="n-a"> </h4> <p> </p> <p> </p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <h4 data-id="to-resolve-this-issue-complete-the-following-procedure">To resolve this issue, complete the following procedure:</h4> <ol><li>Restart the BPAgent service.</li> <li>Verify that the Unitrends system responds to a ping issued from the client command line.</li> <li>Verify that the client responds to a ping issued from the backup system; if the client does not respond to the ping command, <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fprevious-versions%2Fwindows%2Fit-pro%2Fwindows-server-2003%2Fcc738456%28v%3Dws.10%29">allow incoming echo request (ping) with Windows Firewall</a>.</li> <li> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fprevious-versions%2Fwindows%2Fit-pro%2Fwindows-server-2003%2Fcc783180%28v%3Dws.10%29">Add port 1743, 1744, 1745 into Windows Firewall exception list</a>.</li> <li> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fprevious-versions%2Fwindows%2Fit-pro%2Fwindows-server-2003%2Fcc736438%28v%3Dws.10%29">Add the wbpr.exe, wbps.exe ,ssb.exe, and bpnetb.exe programs to the Windows Firewall exception list</a>.</li> <li>Adjust to use a dynamic data port in C:\PCBP\master.ini by changing the line “data=1745” to “data=1744”. For example,</li> </ol> [BProfessional]<br>data=1744 <h4 data-id="additional-informaion">Additional informaion</h4> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fprevious-versions%2Fwindows%2Fit-pro%2Fwindows-server-2003%2Fcc736321%28v%3Dws.10%29">Microsoft Windows Server Help: Windows Firewall How To...</a><br><br><br><br> <h2 data-id="notes"><strong>NOTES</strong></h2> <p>For more detailed information on backup failures and performance issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013174757">Unitrends KB 5062 - Backup Failures and Performance Issues</a>.</p> </article> </main>