Ask the Community
Groups
-- Error: "ValidateCredentialsInGuest The guest operations agent is out of date." - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Error executing application tests when source ESX has a different version than target ESX.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>Due to different VMware tools version (for instance ESX4 and ESX5), executing testing scripts in the replicated VM ReliableDR could fail showing this error:</p> <p>ValidateCredentialsInGuest: The guest operations agent is out of date.<br> </p> <p><img alt="image_1.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/vs5dssnc676scvk/?name=image+1.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <div>To fix this problem, it is necessary to install in the original VM the latest VMware tools version, that can be downloaded from:</div> <p> </p> <div> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fpackages.vmware.com%2Ftools%2Fesx%2Flatest%2Findex.html">http://packages.vmware.com/tools/esx/latest/index.html</a><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fpackages.vmware.com%2Ftools"> </a> </div> <div> </div> <div> </div> <div>Once the package is downloaded, it is necessary to install the vmware tools in the virtual machine</div> <p> </p> <div>First, connect the ISO file to the VM CD/DVD device:</div> <div> <p><img alt="imag2a.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/kd6xiqzizoxlwmm/?name=imag2a.jpg" class="embedImage-img importedEmbed-img"></img></p> </div> <div> </div> <div> </div> <div> </div> <div>Mount the ISO file on the DVD drive, autorun will open a wizard to install the VMware tools.</div> <div> </div> <div>After installation restart the VM. On subsequent jobs the testing script will work.</div> <div> <p> </p> </div> <div> <img alt="image_4.jpg" src="https://phdreliabledr.zendesk.com/attachments/token/swhmd453azt9cr6/?name=image+4.jpg" class="embedImage-img importedEmbed-img"></img><br><br> </div> <div> </div> <div> </div> <div> </div> <div> </div> <p> </p> </article> </main>