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Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail with error messages such as:<br>"Invalid salt version"<br>or <br>"Incorrect authentication credentials"</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>To resolve this issue upgrade your appliance to version 10.2. </p> <h2 data-id="cause"><strong>CAUSE</strong></h2> <p>The appliance was attempting to use the obsolete version 1.5 ConnectWise API. </p> </article> </main>