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Backup Storage Mount Issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>A list of possible solutions</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <div> <p>After deploying a PHD VBA, if you are experiencing issues mounting the defined backup storage location, review the following list of possible solutions.</p> <ul><li> <ul><li>Ensure the path to the storage (if using NFS or CIFS) is valid. Also ensure the PHD VBA has direct access to this share.</li> <li>If you are using FQDN, try using the IP address of the share, instead.</li> <li>Ensure hard links are supported. To test hard links, you can do one of the following:</li> </ul></li></ul><p><strong>Linux</strong>:</p> <p>Mount the share, then type the following commands:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> touch foo</pre> <pre class="code codeBlock" spellcheck="false" tabindex="0"> ln foo bar</pre> <p>If these commands execute successfully, your storage supports hard links.</p> <p><strong>Windows:</strong></p> <p>A command line tool exists to test hard links. It can be downloaded, <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.tech-recipes.com%2Frx%2F439%2Fxp-create-a-hard-link-reference-to-a-file-with-fsutil%2F">here</a></p> <p>Create a file on the backup share called foo.txt then navigate to the share from a command prompt and type the following commands:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> fsutil hardlink create bar foo</pre> <pre class="code codeBlock" spellcheck="false" tabindex="0"> fsutil hardlink list</pre> <p>For additional information on hard links, see the following KB 1617 article, <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013275738">Hard Links and Virtual Full Backup Storage</a>.</p> </div> </article> </main>