Ask the Community
Groups
Agent installation or upgrade - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>This article provides an overview of agent installation and upgrades</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Before an asset can be added to a Unitrends appliance, an agent must be installed. For most versions of Windows, the agent is installed automatically when you add the asset. For assets running other operating systems, you must install the agent manually. This article provides details.</p> <h1 data-id="automatic-agent-installation">Automatic agent installation</h1> <p>For assets running most version of Windows, the Unitrends agent push feature automatically installs the agent when you add the asset to the appliance. Agent push supports the following versions of Windows:</p> <ul><li>All client versions from XP Professional and up.</li> <li>All server versions from 2003 and up.</li> <li>Additional prerequisites and troubleshooting steps are described in <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/unitrends/hc/en-us/articles/360013285118" rel="noopener nofollow">Troubleshooting Agent Push</a> </li> </ul><h1 data-id="manual-agent-installation">Manual agent installation</h1> <p>For assets running other operating systems, you must install the agents manually before adding the assets to an appliance. You can access the agents from the <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.unitrends.com%2Fsupport%2Flatest-agent-releases" rel="noopener nofollow">Latest Agent Releases</a> page of the Unitrends website.</p> <h1 data-id="agent-installation-using-group-policy">Agent Installation using Group Policy</h1> <p>The Windows agent can be deployed using Microsoft Group Policy. See the Microsoft Group Policy documentation for details on downloading and using the Group Policy software.<br><br><br>For more details regarding all agent installation and upgrade options, see <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.unitrends.com%2Fdocuments%2Frs-ueb-admin-guide%2FDefault.htm%23cshid%3D1280" rel="noopener nofollow">Installing the Windows agent</a> in the Recovery-Series and UB Administrator's Guide.<br> </p> </article> </main>