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Replication Stuck in Prepare Phase - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>How to Restart/Reset Backup Copies</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>Backup Copies appear to be stuck or moving slowly.</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p><b>How to Restart/Reset Backup Copies</b><br><br><br>1) Navigate to:<br><b><i>Configure> Appliances > Edit > Backup Copies</i></b><br><br><i>2) then put a check in the box next to: <b>Suspend Backup Copies from this appliance</b><br><br>3) then click : <b>Save</b></i><br><br>4) Repeat Step 1<br><br>5) Now click the "<b><i> Reset Backup Copy"</i></b> button and click save<br><br>6) Repeat Step 1<br><br>7) now remove the check in the box next to: <i><b>Suspend Backup Copies from this appliance</b></i> and click <b><i>Save</i></b><br><br><br> </p> </article> </main>