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Jobs manager fails to load - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>The job manager fails to load in the UI.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When trying to load the Job Manager in the UI, the following error is displayed: </p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> A communication error occurred, and no response was received from the appliance. This may be caused by a problem with the appliance or browser. Ensure that the appliance is running and retry this operation. You may also need to close and re-open the browser if the failure persists.</pre> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <p>Increase the PHP memory limit (10.x)</p> <ol><li>SSH into the appliance.</li> <li>Open php.ini in an editor: <pre class="code codeBlock" spellcheck="false" tabindex="0"> vi /etc/php.ini</pre> </li> <li>Look for the "memory_limit" variable. Increase the value to 1024M: <pre class="code codeBlock" spellcheck="false" tabindex="0"> memory_limit = 512M</pre> </li> <li>Restart apache services <pre class="code codeBlock" spellcheck="false" tabindex="0"> service httpd restart</pre> </li> </ol><p>Increase the PHP memory limit (pre-10.x)</p> <ol><li>SSH into the appliance.</li> <li>Open bp.php in an editor: <pre class="code codeBlock" spellcheck="false" tabindex="0"> vi /var/www/html/api/includes/bp.php</pre> </li> <li>Look for the "ini_set" variable, typically on line 2. Increase the value to 1024M: <pre class="code codeBlock" spellcheck="false" tabindex="0"> ini_set('memory_limit', '1024M'); </pre> </li> </ol><h2 data-id="notes"><strong>NOTES</strong></h2> <p>Considering the low free memory, swap memory needs to be monitored to make sure that other processes aren't getting killed.</p> </article> </main>