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PHDVB Error Messages - Backup and Backup Data Store - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>6.x error messages</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h2 data-id="backup">Backup</h2> <div> <table><tbody><tr><td colspan="1" rowspan="1"> <p><strong>Error</strong></p> </td> <td colspan="1" rowspan="1"> <p><strong>Reason</strong></p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Failed to delete snapshot (previous snapshot)</p> </td> <td colspan="1" rowspan="1"> <p>A previous snapshot cannot be deleted</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>The PHDVB VBA already has a snapshot for this VM, backup aborted</p> </td> <td colspan="1" rowspan="1"> <p>A previous snapshot exists from the PHD VBA, cleanup failed to delete it or it has not completed being deleted from a previous backup</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Failed to get metadata:...</p> </td> <td colspan="1" rowspan="1"> <p>Some metadata is missing, see log for more info</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Failed to add snapshot</p> </td> <td colspan="1" rowspan="1"> <p>Failed to add snapshot, see log for more details</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>meta: collection of metadata failed, backup aborted</p> </td> <td colspan="1" rowspan="1"> <p>Metadata is missing for a backup, see log for more details</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>meta: failed to dump meta file to disk</p> </td> <td colspan="1" rowspan="1"> <p>storage related</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Failed to remove snapshot</p> </td> <td colspan="1" rowspan="1"> <p>Snapshot could not be removed, see log for details. Snapshot removal may have timed out.</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Unanticipated error during backup</p> </td> <td colspan="1" rowspan="1"> <p>See phdvb.log for additional details.</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>failed to add backup to catalog</p> </td> <td colspan="1" rowspan="1"> <p> </p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Error generating list of disks to back up</p> </td> <td colspan="1" rowspan="1"> <p>(XenServer) cannot find disks</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Could not read stats for disk VBD <blah> or its VDI, backup incomplete</p> </td> <td colspan="1" rowspan="1"> <p>(XenServer)</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Could not get snapshot moref for VM</p> </td> <td colspan="1" rowspan="1"> <p>(VMware) could not find VM snapshot</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Could not attach <device> to VBA</p> </td> <td colspan="1" rowspan="1"> <p>(VMware) failed to attach disk, perhaps timed out, see log</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Could not get vdiref for UUID</p> </td> <td colspan="1" rowspan="1"> <p>(XenServer) could not get reference for disk, see log</p> </td> </tr></tbody></table></div> <h2 data-id="n-a"> </h2> <h2 data-id="backup-data-store">Backup Data Store</h2> <table><tbody><tr><td colspan="1" rowspan="1"> <p><strong>Error</strong></p> </td> <td colspan="1" rowspan="1"> <p><strong>Reason</strong></p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Dedupe store has less than hard stop limit of.....</p> </td> <td colspan="1" rowspan="1"> <p>The backup data store has exceeded the stop limit for free storage space. You will need to create additional space to continue running backups.</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Dedupe store has less than xx% free space, aborting backup job</p> </td> <td colspan="1" rowspan="1"> <p>The backup data store has exceeded the warning level for free storage space. Create additional free space to continue running backups.</p> </td> </tr><tr><td colspan="1" rowspan="1"> <p>Could not open <device> for reading</p> </td> <td colspan="1" rowspan="1"> <p>Cannot read from input device (attached disk).</p> </td> </tr></tbody></table><p> </p> <p><strong>The following errors are usually caused by failure to access the backup data store:</strong></p> <ul><li>Failed to open vm xml file</li> <li>Failed to read/remove vm.xml file</li> <li>Delete of all incomplete backups has encountered an exception</li> <li>Could not determine null hash of hashtype</li> <li>Could not remove marker</li> <li>Failed to insert record</li> <li>Error setting/unsetting archive bit for backup</li> <li>Failed to remove once job</li> <li> <p>Could not create temporary metadata file</p> </li> <li>Could not open mapfile</li> <li>Read of CTK file failed, aborting backup</li> <li>Invalid data within CTK file..</li> <li>Retries for block xxx exceeded max retries</li> <li>Bad dedup block found but could not be renamed</li> <li> <p>Could not make <directory, could not open<file></p> </li> <li>Could not write/close backup block</li> <li>Could not open/close/make mapfile/metafile</li> <li>Restored size does not match</li> <li>Restored hash does not match</li> <li>Unable to initialize support file</li> <li>Failed to mount file system</li> <li>Failed to mount CIFS/NFS datastore</li> <li>Link count is wrong should have been x not y</li> <li>Startup messages: <ul><li>Could not start (utility, startup,worker,heartbeat) until a datastore is defined</li> <li>Failed to mount dedup store</li> </ul></li> <li>Error mounting FLR filesystem</li> <li>Delete of all incomplete backups has encountered an exception</li> <li>Delete of all invalid backups has encountered an exception</li> <li>Could not determine null hash of hashtype</li> <li>Could not remove complete marker; could not delete backup</li> <li>Could not completely remove.....</li> <li>Orphan hunt has encountered an exception</li> <li>Failed to insert record for....</li> <li>Error (un)setting archive bit on backup</li> <li>Failed to remove once job</li> <li>Failed to reconnect storage</li> </ul> </article> </main>