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SharePoint backup fails with "Share Unavailable" - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>To help troubleshoot a potential cause for a SharePoint backup failure (full or differential)</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <p>SharePoint backup fails due to an unavailable share</p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p></p> <p> 1. Confirm that there are no active SharePoint backups in the job queue.</p> 2. At this point, there should be no SharePoint RAE related shares on the appliance. If there are we need to remove them.<br><br> 3. Use a tool such as PuTTY to SSH to the Unitrends appliance.<br> 4. Edit the Samba configuration file: <pre class="code codeBlock" spellcheck="false" tabindex="0"> vim /etc/samba/smb.conf</pre> <br> # Sample RAE share section: <pre class="code codeBlock" spellcheck="false" tabindex="0"> # Remote Application Engine Share 20150626163240 [92] path = /backups/rae/92/backup writeable = yes guest ok = yes</pre> 5. You will see a section as shown above. Arrow the cursor over these rows and delete the rows one at a time by pressing the 'd' key twice per row.<br> 6. When you have removed the extraneous RAE share related rows, type "<ESC>:wq" without the quotes, and <ESC> means escape key, to write the file and quite to the command line.<br> 7. Now we need to remove the related folders from the backups storage: <pre class="code codeBlock" spellcheck="false" tabindex="0"> rm -rvf /backups/rae/*</pre> 8. Restart the Samba service: <pre class="code codeBlock" spellcheck="false" tabindex="0"> service smb restart</pre> 9. Run a SharePoint full backup.<h2 data-id="cause"><strong>CAUSE</strong></h2> <p>The appliances fails the new SharePoint backup because there is already a RAE share for that instance.</p> <h2 data-id="notes"><strong>NOTES</strong></h2> <p>For more detailed information on backup failures and performance issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013174757">Unitrends KB 5062 - Backup Failures and Performance Issues</a></p> </article> </main>