Ask the Community
Groups
Access Knowledge Articles by Number - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Details on how to quickly access a knowledge article by its current or legacy number.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p></p> <h2 data-id="current-knowledge-articles">Current Knowledge Articles</h2> <p>Knowledge articles may be accessed directly by article number by going to <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.unitrends.com.kb%2F%23%23%23%23">http://support.unitrends.com.kb/####</a>, where #### = the article number. You may enter the full article number (ie, 000003840) or the last four digits (ie, 3840). For example, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.unitrends.com%2Fkb%2F3840">http://support.unitrends.com/kb/3840</a> or <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.unitrends.com%2Fkb%2F000003840">http://support.unitrends.com/kb/000003840</a>.<br> </p> <h2 data-id="legacy-knowledge-articles">Legacy Knowledge Articles</h2> <p>Knowledge articles from Unitrends' legacy knowledge base were migrated to our current knowledge base, but may still be accessed using their original number. If you have a knowledge base article number, but are having trouble locating the article, try going to <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.unitrends.com%2Foldkb%2F%23%23%23%23">http://support.unitrends.com/oldkb/####</a>, where #### = the article number (a 1 to 4 digit number). For example, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.unitrends.com%2Foldkb%2F940">http://support.unitrends.com/oldkb/940</a><br> </p> </article> </main>