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Windows Backup Error: Task failed: Could not contact client after 5 attempts. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>How to resolve the error message: Task failed: Could not contact client after 5 attempts.</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>In the error logs of the backup that failed, it gives the error: Task failed: Could not contact client after 5 attempts. <br><br>For more detailed information on backup failures and performance issues see <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013174757">Unitrends KB 5062 - Backup Failures and Performance Issues</a></p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>This is happening because the Unitrends appliance cannot communicate with the Unitrends agent on the Windows machine. </p> <ol><li>The very first thing we can do is select the client having the problem, go to <b>Configure > Protected Assets</b>, then resave the client information. If it gives you an error, follow the error message to resolve why the client is not communicating. </li></ol><br>There are several reasons as to why this can happen: <ol><li>The wrong IP address. <ol><li>Click on the client in question, then go to <b>Configure > Protected Assets</b>. Verify if the IP address is correct. If not, select and edit to change it to a valid IP and press <b>Save</b>. </li></ol></li> <li>The client is powered off. <ol><li>Verify that the client is powered on and that you can ping it. If its powered on and not able to be pinged, research why. </li> <li>If a laptop is being backed up, then the customer may have taken it with them. Verify if this is the case. </li> </ol></li> <li>Corrupt Unitrends agent on the windows server. <ol><li>Verify that the Master.ini on the client is ok. Go to C:\PCBP\Master.ini. If the file is mostly blank, then the file has been corrupted and a new agent will need to be installed. </li></ol></li> <li>Another service is using our port, or our service was unable to start correctly. <ol><li>When all else fails, reboot the client you wish to protect. After rebooting, please check the Services page (services.msc) and validate that the BP Agent service has started. C:\PCBP\Logs.dir\BPNETD_#.log files will typically indicate any issues starting the service or binding to the port as well.</li></ol></li> </ol><h2 data-id="cause"><strong>CAUSE</strong></h2> <p></p> <ol><li>The wrong IP address.</li> <li>The client is powered off. </li> <li>Corrupt Unitrends agent on the windows server</li> <li>Port is in use, or the service was unable to start correctly.</li> </ol> </article> </main>