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Cannot Exclude System State because the option checkbox is not present - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="summary"><strong>SUMMARY</strong></h2> <p>Unable to find the option to Exclude SystemState in Settings > Edit > Advanced for a backup job</p> <h2 data-id="issue"><strong>ISSUE</strong></h2> <p>When creating a new backup job for a Windows client, the systemstate exclude checkbox is visible on the advanced tab in the job wizard. However, after editing include/exclude lists this box disappears, and, is also not available when re-editing the job later. </p> <h2 data-id="resolution"><strong>RESOLUTION</strong></h2> <p>This issue was identified in release 10.1.0 specifically due to a problem passing through the specific windows OS version to this dialog to display or hide this box. <br><br>This issue was addressed in part in release 10.1.1-3 and is formally fixed in release 10.2.0. </p> <h2 data-id="please-upgrade-your-appliance-to-release-10-2-0-or-higher-to-resolve-this-issue"><b>Please upgrade your appliance to release 10.2.0 or higher to resolve this issue. </b></h2> <br><br>If you are unable to update to release 10.2.0+ to resolve this issue, there are 2 alternatives:<br><br>1: follow <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013267138">Excluding System State in a Schedule</a> to use the command line to manually edit the schedule configuration<br>2: delete the job and re-create it, ensuring you set the system state option before modifying any other include/exclude features. <h2 data-id="notes"><strong>NOTES</strong></h2> <p>Not seeing release 10.2.0 or higher available to update to? See this <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Funitrends-support.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360013187697">KB: 6303</a></p> </article> </main>